- Home
- About Dick Lovett Bristol
- Dick Lovett Bristol Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
675 ratings and 372 comments received in the last 90 days.
07 May 2025
From ordering vehicle to eventual acquisition of vehicle took 4 months. This was not made clear at time of purchase.
07 May 2025
Everything was perfect and stress free.
07 May 2025
Sophie Allen was excellent, made a difficult process very easy.
06 May 2025
Excellent service from the sales team from the manager to the sales executives
06 May 2025
It was all excellent.
06 May 2025
excellent as usual
05 May 2025
The bmw dealer helped me in choosing the right vehicle.
05 May 2025
Good customer service
04 May 2025
As above.
03 May 2025
Molly wardle made the financial and paperwork simple and easy
03 May 2025
Charlotte Boge was very professional and I simply called her and said what I was looking for, knowing the dealership had a suitable vehicle in stock. She then called back and said they could oblige me and that was the deal done. No fuss!
02 May 2025
All worked out to our satisfaction
30 April 2025
Sales Executive Charlie Smith was excellent. Please pass on my gratitude to him for his informed and helpful assistance.
28 April 2025
Very relaxed and comfortable atmosphere
22 April 2025
Your staff member Sophie was excellent. Conscientious, easy to deal with and happy to answer all our questions.
11 April 2025
I was made to feel that my custom mattered.
11 April 2025
All staff very helpful and made sure any questions were answered
08 April 2025
Faultless
07 April 2025
No one called after collection to check on how the car was going
06 April 2025
Friendly and helpful staff.
03 April 2025
Every member of staff I encountered at the Centre was friendly and helpful, and I was particularly impressed with sales executive Joe Chadwick (see my remarks below). All the steps of purchase and delivery were smoothly and efficiently dealt with.
03 April 2025
It was a quick lead time and great customer service
01 April 2025
Sales assistant could not have been more helpful. Went the extra mile in my opinion.
01 April 2025
My point of contact was Will Francis, an extremely helpful young man, nothing was too much trouble.
01 April 2025
Very welcoming from first tentative approach to final sale and delivery.
30 March 2025
Thanks Harvey.
30 March 2025
Extremely satisfied with getting the vehicle in such a small space of time
29 March 2025
Very satisfied
29 March 2025
Cleanliness, facilities and hospitality were exceptional. Just wish this dealership was closer to home. The selection of cars they had were fantastic.
28 March 2025
I received very good treatment and care even when arriving on short notice. I also was given regular updates and any questions I had were quickly answered honestly and professionally. Harvey Baber was especially helpful.
28 March 2025
The X3 30E X Drive M Sport was exactly what I was looking for and the Sales person was very helpful and professional.
25 March 2025
The whole process was made easy by Ben Ferris-Pulsford. He guided me through every step without being 'pushy'. All my options (and questions) were clearly explaned. The whole process took just six days.
24 March 2025
Delivery was on time, efficient service.
23 March 2025
James Mayger is a lovely sales executive, he was most helpful with my purchase and guided me through all the process very well. Top man, couldn't do enough to help me and make things run smoothly ??
22 March 2025
Very organised - it was a smooth purchase and handover.
22 March 2025
Very good, Mitch kept me in the loop throughout the entire experience
21 March 2025
From the first smile when you walk in, the staff connot do enough. This makes such a difference when you condider the number of alternative cars to choose from.
20 March 2025
Everything was on time as planned.
20 March 2025
Made to feel very special and I mattered
18 March 2025
Charlotte was very organised, both before and after delivery.
18 March 2025
Very stress free , excellent customer experience
16 March 2025
Charlotte Boge conducted the sale and she was knowledgable, patient, hard working and very responsive. If she worked in my line of work, I'd employ her in a heartbeat.
12 March 2025
Same as before. Good experience all round.
11 March 2025
Ben whom we dealt with was extremely professional, polite, & very helpful in every aspect of purchasing our new X3. He answered any questions we had during the process of our purchase. In our opinion he is a great asset to your team at BMW Bristol
11 March 2025
Great service and support.
08 March 2025
The person who looked after me cannot be faulted. The attention to detail was impeccable.
07 March 2025
Lucy Maine made the experience feel very smooth. From placing the order of the vehicle everything was explained clearly, she provided updates on delivery dates and on collection was just as excited for me as i was to receive the car!
07 March 2025
As stated above, the BMW centre experience with Kevin Li et al was excellent throughout and we couldn't honestly find anything they could improve upon.
07 March 2025
I am not generally much of a fan of car salesmen. However, I fortunate enough to be dealt with by Steve Found, who was highly professional, knowledgeable, helpful and courteous throughout the entire process.
06 March 2025
Very pleased. Tracey Stephens kept me updated
06 March 2025
Charlie was brilliant so friendly and kept us up to date with everything !
05 March 2025
Tracey Stephens is an outstanding BMW representative and kept me informed about my car all the way up to collection. I would definitely buy through Tracey and Dick Lovett Bristol again.
05 March 2025
From the minute I entered the showroom to the minute I left the showroom with my new X1 I was looked after impeccably by all members of the Dick Lovett Team.
05 March 2025
Completely satisfied
24 February 2025
Harvey communicated with me every step, he took my calls, updated me frequently and was accommodating to my requested pick up of the car. The receptionists were very pleasant, greeted with professionalism and smiles ??
19 February 2025
Despite delays, Ben ensured I was looked after well, including compensating with a small electric
18 February 2025
Very happy! Great help and an easy buying process!
11 May 2025
Very nice chap, fast service, too pricey for a full service, steep main dealer tax.
11 May 2025
Service very good, could do with better seating area more plug sockets
10 May 2025
My service representative (Lucy Hawkins) was excellent. I was kept informed throughout the process.
09 May 2025
Service performed in a timely manner. Final cost was less than I expected.
08 May 2025
Great service as usual. Worth the longer drive for the service
08 May 2025
I was treated well.
07 May 2025
As above
07 May 2025
Always satisfied with your service.
06 May 2025
See above.
06 May 2025
Fault not yet rectified although the team have said they will continue to investigate - I am waiting on the next steps plan to be communicated to me.
06 May 2025
Hallam
05 May 2025
Easy process. No hidden extras. The trainee who looked after me was excellent
05 May 2025
Everything explained fully
05 May 2025
-
05 May 2025
On time kept informed
05 May 2025
The service was good i was looked after and i wasnt lied to. I had a constructive conversation with your team explained i didnt want to experience the issues id had in previous years. And you kept to your word and delivered what was expected. Thanks
05 May 2025
From the initial welcome to the goodbye and everything in between.
04 May 2025
Customer service and communication is always good and I enjoy the phone call to remind me of the service rather than a barrage of texts and emails.
04 May 2025
All work required was carried out and kept up to date at all times
04 May 2025
Great communication
04 May 2025
IT was good
02 May 2025
It was a great experience, as the car was in for a recall. I do note from other forums that people were offered £100 gift voucher but this was not offered to myself ?
01 May 2025
As above. Exceptional service
30 April 2025
Treated like customer who just purchased your top model.. But I had 2011 car.
29 April 2025
Comprehensive report
29 April 2025
We liked the way we were dealt with and we felt our car was in safe hands
29 April 2025
Easy, smooth service
29 April 2025
Purely down to the extra time it took from the stated time
28 April 2025
The flexibility to cover off 2 services and an MOT in one go was welcomed. Only lost a star because we couldn't find the fault with my DAB reception and fix it.
28 April 2025
Dick Lovett Bristol were as always excellent in the attention and care during the service experience
28 April 2025
Very polite and informed customer service agent
28 April 2025
Customer facing service was excellent. Thanks to Claire and her trainee, couldn't have been more professional which I appreciated.
27 April 2025
All required work carried out on time
27 April 2025
Excellent service and friendly staff
26 April 2025
All the issue with my car were sorted
25 April 2025
Extremely happy with everything
25 April 2025
Completed checks and investigations well and video was goid
25 April 2025
Great service covering all my requirements with help on all my queries.
24 April 2025
I don't know why, but both times I've left Dick Lovett after a service, my tyre pressure alert comes on, and I have go to a garage again.
24 April 2025
All work plus recall works completed fine
24 April 2025
Always feel welcome and appreciated
23 April 2025
When your 2 month old £120k car just won't start and nobody knows the reason, it's a bit of a concern. You had the car for a week and I still don't feel convinced that you knew what the problem was. Will it happen again? Who knows...
23 April 2025
They found something else wrong with my car and contacted me to ask if I wanted it fixed
22 April 2025
Entirely satisfied with this dealer's performance.
22 April 2025
Service done within the time suggested and slightly cheaper too.
21 April 2025
Car was serviced and also cleaned and none of my personal settings change
20 April 2025
Easy to book in, staff found me a private space to work from which allowed me to work productively and join important meetings with no disruption to my day. Car was out of the service in good time (11:30) but then took nearly 2 hours to be cleaned.
20 April 2025
Had the details of things found to me explained very well and felt the team was looking after my interests with the advice given.
20 April 2025
Everything went smoothly. The service assistant (Lloyd) was on the ball and took on board any comments I had. He continually exinformed me of progress and next steps.
20 April 2025
Well looked after by Lloyd Martin.
20 April 2025
All done on time and took advantage of minibus to Cribbs which was helpful.
20 April 2025
Very poor service
19 April 2025
Poor communication . Service took too long . Vehicle was there from 8th April >16th . When I took receipt of vehicle it was poorly washed and paint work half done .
19 April 2025
Very happy with the service.
19 April 2025
Have good confidence in your service team.
19 April 2025
The car collection time was a little delayed.
19 April 2025
Great communication and great service
19 April 2025
As above
18 April 2025
Very lovely environment.
18 April 2025
All the procedures my car would be going through were explained by a very helpful & knowledgeable assistant.
18 April 2025
Generally good but my radio was working before i put my car in to you. Since it came back it is not. I was told that Jacob would be phoning me back yesterday and he hasn't as yet 1 day later. I am trying to get hold of you again but lines are engaged
18 April 2025
Very satisfied with the service experience. However I raised an issue with scratching on my windscreen, and the body shop didn't deal with this at all well.
18 April 2025
Fantastic experience
17 April 2025
Very
17 April 2025
Fairly speedy and with a clean washed car at the end.
16 April 2025
Really proactive and friendly service, sorted a loan car with no trouble when my car took longer than expected. Lucy was fantastic.
16 April 2025
Even though I waited two hours for my car to be fixed and then told that the wrong part was ordered ! Ashley kept me well informed and I had about 6 offers from various staff to have a drink !
16 April 2025
Spot on
15 April 2025
All went ask explained, car wash could have been little better though
15 April 2025
I booked a a lot for 12:30. On the phone they said it would be an hour and half. I handed over my keys at 12:30. Got back at 2pm and my car was still there. I asked and they said they would work on it at 2:30 and it would be done at 4pm.
14 April 2025
Too expensive compared to other BMW main dealerships, and took too long for a straight forward brake fluid service, wasted my valuable time waiting at BMW.
14 April 2025
i3 heater replacement job was completed and processed very satisfactorily. Communications good and courtesy car available. Friendly service agent.
14 April 2025
Good service
13 April 2025
Staff friendly and very helpful
13 April 2025
Perfect couldn't even fault anything , just took a bit longer at the end to get my keys
13 April 2025
I will give you the stars. But again, it's a car service!
12 April 2025
As stated above no map work was done and no price for inter cooling pipe
12 April 2025
Thanks
12 April 2025
A slight wait to book car in but good service from all staff involved
11 April 2025
All ok
10 April 2025
Excellent service
10 April 2025
Excellent service good communication and very friendly
09 April 2025
Poor communication and in practical loan cars
09 April 2025
The team were quick good communication skills and friendly
08 April 2025
Fast, efficient and friendly service
08 April 2025
As above
08 April 2025
Always had to chase
07 April 2025
Service is good and as mentioned the vehicle problem is not resolved.
07 April 2025
The job one the car was good, what followed, was not good.
06 April 2025
Big thank you to Ashley Jones for his kind assistance.
06 April 2025
My requirement is still unfinished. I booked a slot to be told on arrival the car was needed for the day and "slots" weren't available so had to reapppoint. I was then asked what "waiting slot" I wanted. This was then unconfirmed so had to cancel
06 April 2025
Did their job
06 April 2025
Everything was carefully explained to me. My Service Adviser (Lucy) was excellent throughout and also arranged the transport I needed as my car needed to be left overnight. The driver (Steve) also could not have been more helpful.
05 April 2025
Hallam was brilliant.
05 April 2025
The reasonable time taken between check in and being advised that my car was ready for collection
05 April 2025
Quick job done within the expected time
04 April 2025
I was looked after very well
04 April 2025
Car had a rattle from the dash on way home from service never had any problems with noises before. Contacted dealer advised of problem and have not had a call back since. Also I have found the engine cover not clipped in correctly.
04 April 2025
Smooth, quick drop off, keep in touch, nice to have the video.
04 April 2025
Took 5 days to look at car. Labour costs too high. Very poor community, had to keep chasing for uldates
04 April 2025
Good service and hospitality from friendly service advisor
04 April 2025
Took longer then told to sort Staff member helping me kept me up to date though. And good place to work and have a coffee
04 April 2025
The person who we dealt with upon collection was very good.
03 April 2025
Very professional
03 April 2025
Trust worthy staff.
02 April 2025
Couldn't fault the Dick Lovett team, sorting out a problem really due to a poor BMW design.
02 April 2025
Completed additional works fuss free
02 April 2025
I came to solve 4 problems , 1 mot , airbag recall , map update. , and to wash the car (service plan ) , I came home with dead navigator and dirty on my car . Well done bmw .
02 April 2025
Claire Bird and Hallam Hawker always go the extra mile and make the customer experience a great one.
02 April 2025
Communication excellent keeping you upto date with all aspects. Friendly attentive staff.
02 April 2025
Dealership unable to solve the problem at reasonable cost without I would say that the Service team have been great in the way that they have kept me informed and just being plain old-fashioned nice
02 April 2025
I paid for an oil top up, unfortunately someone actually forgot to top up So I had to return the next day!
02 April 2025
Great service all round ... kept me up to date with progress
02 April 2025
I advised the person to whom I had spoken with that I was leaving to go overseas on the 4th of April and they fitted me in earlier.
01 April 2025
Provided with an office to work in whilst I waited for my MOT to be completed.
01 April 2025
Lucy Hawkins at BMW Bristol really provides such good customer service. It's so refreshing.
01 April 2025
Checked car in online and requested a complimentary wash. This didn't happen. Car was serviced on 27/03 and need brake fluid changed 03/05. This wasn't done and now I have to return just for this!
31 March 2025
The actual work done was very good, just arranging for it and finally getting it done was painful.
31 March 2025
It was free of charge and I got a nice cup of coffee
31 March 2025
didn't really get to the bottom of my problem - just replaced the parts
31 March 2025
Efficient and helpful. Nice valet but whilst clean, my X2 rubber mats were extremely slippery with whatever you used to clean them. A courtesy car might have been offered as the car was there from 845-1630. Otherwise, fine.
31 March 2025
Lucy Hawkins was extremely helpful and informative
30 March 2025
Friendly effective service
30 March 2025
Very satisfied but 1. Despite requests to utilise the unopened litre of oil as part of the service this was not done by the technician 2. I was advised the vehicle had been washed but it had not.
30 March 2025
Customer service
30 March 2025
Claire Bird service agent was very polite and helpful Explained everything that was done during the service in a professional manner. I had asked for all brake pads to be renewed but only the rear wheel pads needed replacing as front were still okay.
29 March 2025
From check in to check out Dick Lovett BMW Bristol always go the extra mile.
29 March 2025
Service was amazing! Even had a custom video explaining everything to me.
29 March 2025
Always helpful, friendly and communicate well. Thank you always.
29 March 2025
No comment
29 March 2025
Great communication and friendly staff
29 March 2025
Hallam was top class
28 March 2025
Because work that was done was what I wanted and no extras not that you didn't try with the video and phone call wanting me to have more work done
27 March 2025
Concerns issues were taken seriously and addressed throughly to ensure I was satisfied
27 March 2025
Recommendations are not discussed until after the service giving you no opportunity to decide and then have to re-book
27 March 2025
The service advisor - Lucy Hawkins was extremely helpful, friendly & welcoming - a valuable asset to your team.
27 March 2025
See response to para 1 above.
26 March 2025
Got the job done in one day.
26 March 2025
Staff very good
26 March 2025
Speak to the people I saw on the day, including the manager, Josh Cooper, who knows all about the situation.
26 March 2025
All went well
26 March 2025
Drop off point was easy. Came back after 2 hours, let them know I was here and took a seat. Over an hour later I asked how much longer it would take as needed to get home. Was then told by someone at the service desk they were not informed I was here
26 March 2025
Everything went well
25 March 2025
Very happy with Angelo Amato's responsiveness, efficiency and courtesy throughout
25 March 2025
I was very satisfied
25 March 2025
Everything was explained and a second service was booked with hire car to find an unknown fault.
25 March 2025
Well delivered service
25 March 2025
Great communication when work needed and around timings with the work.
25 March 2025
Very easy and quick, smart kiosk sign in and then received a video of my car and the work done
24 March 2025
Kept waiting for 25 mins to collect my car.
24 March 2025
Good process and very happy.
24 March 2025
Happy with the service on the day
24 March 2025
Great Service
24 March 2025
Very fast service and easy
24 March 2025
Still waiting for dash cam to be repaired/ changed
24 March 2025
Efficient service with work carried out under new car guarantee.
24 March 2025
Quick and efficient service!
23 March 2025
Completely happy with the service I received.
23 March 2025
For the second time we have picked up our car after service work and it has been unsatisfactory. Once may be considered unfortunate. Twice feels more like negligence. We live some way from Dick Lovett &have both been BMW drivers for 30+ years.
23 March 2025
Good staff and customer service
23 March 2025
I was politely reminded of the service and kept up to date of the progress
22 March 2025
Fabulous dealership!
22 March 2025
Our car was damaged during a recall but the team dealt with the issue very well and made things right.
22 March 2025
supportive team. addressed any concerns quickly. ensured that I left happy and showed care for my vehicle
22 March 2025
I requested to look at one of my lights that had gone out, they didn't. I confirmed the day prior for car washed, was kept overnight and still not washed. I was promised I wouldn't be charged for bonnet latch, but it did show up on my bill.
21 March 2025
All perfect
21 March 2025
Practical approach
20 March 2025
Pleasant staff and service
20 March 2025
Was done very efficiently and to my satisfaction
20 March 2025
Service took place as scheduled and mr car was returned within stated timescale.
19 March 2025
Disappointed that you wouldnt price match on high street tyre prices when i needed to buy two.
19 March 2025
I usually try to deal with Service Advisor Lucy Hawkins who has always been very helpful,friendly and professional in the past. I also received the same high level of service on this occassion. The coffee at Dick Lovett BMW Bristol is also very good
19 March 2025
Such friendly staff at Dick Lovett. Nothing is too much trouble for any of them.
19 March 2025
Lucy was excellent
19 March 2025
Everyone was clearly working very hard and gave top performance, whether that was customer facing being VERY nice or within the work itself.
19 March 2025
Friendly staff
19 March 2025
BMW recall but failed to reset, so display still shows urgent recall.
19 March 2025
Excellent service
18 March 2025
The service was good but I have some questions but will ring and ask.
18 March 2025
Ryan was my customer service contact this time. He was so good at keeping me informed and up to date, and it helped my plan my days. All the previous service I've had has been truly excellent.
18 March 2025
Felt like a valued customer
18 March 2025
My experience was tainted by the following: 1) A complementary car valet was offered but not done 2) Screen wash and key battery were added to my bill. Surprising, as there were no issues with the key fob and the screenwash was already topped up!
18 March 2025
I would have given it a 5 star but they didn't have time to clean the car as they apparently normally would which made me wonder why the appointment was booked at this time.
17 March 2025
Everyone is always friendly, and nothing seems to be problem, you keep me informed of how my car is doing . Great service all round
17 March 2025
Very Happy
17 March 2025
Was kept well informed throughout and dealt with courteously.
17 March 2025
Good service throughout.
16 March 2025
I fully understood and was communicated to during my service. Lucy Hawkins my service contact was excellent in the attention she gave me and made the whole process very easy.
16 March 2025
Friendly team kept me informed of the progress of work carried out
16 March 2025
I feel safe bringing my M5 there, and feel they actually care!
15 March 2025
Clean facilities, friendly staff and good work completed.
15 March 2025
Was very efficient and got the job done
15 March 2025
Well informed throughout the process
14 March 2025
Friendly Staff , they are a Cradit to the company. Well done.
14 March 2025
Staff very friendly and efficient.
14 March 2025
As above - outstanding service from the team
12 March 2025
Kept me totally informed during my visit
12 March 2025
Given the fiddly nature of recent service requirements, very happy with the service team esp Claire who navigated some problems we had well.
11 March 2025
Efficient and friendly service
11 March 2025
Prompt service all round
11 March 2025
I am not satisfied and maybe it is because Dick Lovett has got me used to higher standard service. Car wasn't washed, steering wheel shakes when I break.
11 March 2025
Very happy was able to drop my car off before appointment date
10 March 2025
Informative, quick, well priced, professional staff. Brilliant.
10 March 2025
All ways had loyal and trust worthy service at your bmw centre
10 March 2025
Service was great, would have rather had a nicer courtesy car however. The 225 active tourer was pretty awful coming from an M4.
10 March 2025
The experience of buying the car and after-sales service has been average and typical of a used car dealership.
09 March 2025
As above
09 March 2025
Friendly and helpful
09 March 2025
My car advises I am due another service in 07.25 when I've just had a service in 03.25. My annual mileage is 8000 miles. Your explanation is that an mot is due in 07.25 when I queried it. That is not what my dashboard states.
09 March 2025
Kept him informed by email for work to be carried out
09 March 2025
This visit was a bit of a disaster from my POV. Communication was dire compounded by contact details being messed up on the system that I've tried to resolve on numerous previous occasions.
09 March 2025
I always feel very well looked after.
08 March 2025
Everything went perfectly, with clear and timely communication
08 March 2025
Efficient low touch check in. Service keys on on charge of me responsive but advice and diagnostics mystifying. Perhaps inexperience - made me wonder if you differentiate service level friending on value of car?
08 March 2025
I had to wait an hour to pick up the car. I'm sure the service advisor was trying to expedite things, since she ended up going home late
08 March 2025
Helpful and informative top class service
08 March 2025
I have used BMW twice now and both times they have been absolutely outstanding
08 March 2025
Everyone was very nice.
08 March 2025
No complaints
08 March 2025
Great service
08 March 2025
I ticked for valuation and also asked for quote for telematic where sos sits but no luck instead focused on selling more services like car wash etc
08 March 2025
Hallam was communicative throughout, presenting me with options. Wendy (Bookings) was also very helpful when deciding when the car should come in based on parts availability.the work was scheduled very quickly, as it was blocking a MOT test.
07 March 2025
Did what was needed to be done, at the agreed price, very efficiently
07 March 2025
Lack of a lift back into Clifton was disappointing.
07 March 2025
Very impressed with the service advisor. My father had a stroke and they did the service really quickly so i could drive to see him. I did ask on the booking in app for the brake pads time to be reset on the idrive. it was not
06 March 2025
Good professional service.
06 March 2025
All ways excellent service .
06 March 2025
Great service from their Service Manager
06 March 2025
The work is done very professionally
06 March 2025
Was happy with the customer service and the service of the car.
06 March 2025
We were mis informed about how long the service and mot would take
06 March 2025
Lucy was fantastic
05 March 2025
Work done well and on time.
05 March 2025
The technician clearly carried out the appropriate works as the vehicle performance is notably improved. Also, the complementary vehicle wash was really appreciated. ??
05 March 2025
Very professional, quick, efficient
05 March 2025
They kept me informed during the process and involved with decisions
05 March 2025
As above
05 March 2025
Very professional and helpful
05 March 2025
Very friendly service. Excellent explanation of the vehicle condition and appropriate advice.
05 March 2025
Very comprehensive, made to feel like the custom was appreciated.
04 March 2025
Dick Lovett did provide a price and it seemed very good, compared to the price I was anticipating. The work was carried out to a high standard in the timeframe offered. As a bonus, they shuttled us to/from the local shopping Mall.
04 March 2025
Reception and service reception dealt with problem quickly and efficiently. A very nice young lady. Rachel not sure of name ? was brilliant and kept me up to date with progress Thank you BMW. I have been with you now since 2003 jenny wookey x
04 March 2025
Ryan and Georgia were excellent and the dealership agreed to cover recall costs that BMW refused
04 March 2025
Very personable person who dealt with me. Good communication keeping me up to date
04 March 2025
Very satisfied with the service. The only issue that I had is my car never got cleaned. But overall very satisfied
03 March 2025
The service centre kept in contact with how far they were with my car and cleaned it to a high standard
03 March 2025
High quality service. Pleasant and helpful service advisor. Good to have coffee and biscuits on tap!
03 March 2025
So easy
03 March 2025
As above.
03 March 2025
We were kept up to date with what was going on and how long the work could take.
03 March 2025
Very thorough
03 March 2025
Fortunately Georgia was on hand to help with my issues - She would have 5*
03 March 2025
Good service
03 March 2025
Monty was very helpful
02 March 2025
As above
02 March 2025
The job was done, car works like a charm and it's really important getting those recall messages sorted to ensure car safety.
02 March 2025
Car was serviced in the time frame they said.
02 March 2025
All staff were happy, smiling and met my expectations along the journey.
01 March 2025
The warranty work was carried out efficiently
01 March 2025
Great customer service
01 March 2025
People great, BMW parts database clearly wrong for my car in this glovebox instance.
01 March 2025
As above
28 February 2025
The sale went smoothly as expected and we weren't rushed about when discussing the purchasing of the car.
28 February 2025
Friendly service, Ryan excellent at communicating updates throughout day, works completed on time and as expected.
27 February 2025
The issue that I had was resolved very quickly by the master technician.
27 February 2025
On the virtual check in I asked for info on a service plan and for the car to be washed. Car wasn't washed and no sales agent spoke to me about a service plan
27 February 2025
All on time and a good customer experience
27 February 2025
Again clear communication and helpful polite staff, cars are cars they will have issues and staff can make those issues easier to deal with when the treat you correctly and I find the staff at Lovetts Bristol super helpful hence why I travel for that
26 February 2025
As above
26 February 2025
The only negative point is the long wait to get an appointment.
25 February 2025
Everyone was efficient and friendly led by a very communicative and knowledgeable lead (Angelo Amato). Particularly appreciated given my 7 yr old daughter was ever present.
25 February 2025
Attention to detail in explaining proceedings
25 February 2025
Above
25 February 2025
See above comment, Josh was the only person to put his hands up and admit they had got it badly wrong, 2 completely wasted 1/2 days taken off from work, fuel costs back and forth to Bristol again being told my car was ready when it hadn't been touche
25 February 2025
As above
24 February 2025
I don't feel comfortable at big showroom, main dealers.
24 February 2025
Outstanding service from all staff and complimentary drinks a bonus whilst waiting for work to be completed.
24 February 2025
The issue was fixed. They could clean the car so they hand it back in a decent state, I think it's very disappointing them handing back a dirty car!
23 February 2025
Brilliant service from Charlie Smith and body shop
23 February 2025
Everything done as it should be, Jacob Johnson very helpful.
23 February 2025
All staff attentive and helpful. After I dropped car off I was notified when it had been taken into the shop so I had some idea of when it would be ready for collection. Key drop point very useful, skip queues. Regular updates through whole process
23 February 2025
Poor communication regarding progress of car and when the work would be completed. Had to phone 3 times before I got an answer to this question. Then car was not ready until the following day.
23 February 2025
Kept up to date through the process by Ryan Etherington, great customer service.
23 February 2025
Lovely and helpful Staff - ladies at reception, Hallam, and I'm sorry I don't remember the name of whoever fixed my car. Cannot fault anything at all. Thank you for everything
23 February 2025
service very quickly & replied to my questions
23 February 2025
Job done well. Additional work included. Excellent
23 February 2025
Cost was 10% more than I'd been advised- twice!
23 February 2025
Polite and courteous staff.
23 February 2025
Excellent, certainly above and beyond
22 February 2025
Found me a quiet place to work Really friendly
22 February 2025
Booked in, advised of progress and told when it was ready, what more could I ask for?
22 February 2025
No biggie, but the wait times for a service were quite long and they kept my car for an extra day. Also disappointed with the full valet that I paid £100 extra for.
22 February 2025
Pleasant reception and service desk plus informative technician with video.
22 February 2025
Lucy 5 stars, VHC 1 star
22 February 2025
Very professional, helpful, and efficient my car was serviced in the same day.
22 February 2025
Job done but too long as I was waiting .. however coffee and bic. in a comfortable area was welcome.
22 February 2025
No complaints at all
22 February 2025
Did what they said they would do, good communications
21 February 2025
Excellent service
20 February 2025
Always prepared to go that extra mile for complete customer satisfaction. I drive from west Sussex as you knock spots off my local Group 1 BMW dealership.
20 February 2025
Unfortunately this is not BMW as a whole but based on the Service from Dick Lovett on this occasion and previous based around this recall work. 1. Car kept for longer than stated. 2. Returned significantly dirtier than handed over.
20 February 2025
No issue with BMW Dick Lovett or its staff but I do feel that owning a 2nd hand BMW I'm not seen as an important customer. BMw aren't prefect and a lot of 2nd cars have factory faults or known issues that I feel BMW have an obligation to assist with.
19 February 2025
Not too long a wait to be seen.
19 February 2025
Lady in service dept was excellent,very efficient and courteous.
19 February 2025
My car was felt with while I waited. Very satisfied with the service I receive
19 February 2025
Courteous professional personable
19 February 2025
Very satisfied. I was treated with respect and kept updated with the progress of my car, by Hallam Hawker, while I waited for it.
18 February 2025
The video check that is sent along with washing the car before return are a nice touch. On this occasion someone spotted that my washer fluid was almost empty and they filled this up free of charge before returning the car, which I also appreciated
18 February 2025
Claire Bird was great
18 February 2025
Very efficient and friendly service, great communication throughout. Hallam did a great job.
18 February 2025
Engine light was not on when i took it in , might be a faulty air bag, when changed on recall. Really poor after doing a full service for £500
17 February 2025
Very helpful
17 February 2025
Kept me updated throughout the process, with detailed reporting about my car
17 February 2025
I resented having to pay for a 'vehicle check' when everything was already covered by the full service and MOT. And a difference between the prices quoted online and when I arrived. And contradictions between the vehicle report and what i was told.
08 May 2025
Mitch was very helpful and patient as I had to transfer my insurance on to the new car which took a while, and he took the time to show me round the car so I was confident when I drove away