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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
465 ratings and 262 comments received in the last 90 days.
24 June 2025
Mitch helped all the way, as did Jack and molly to make sure I had the right car for me
24 June 2025
The service I received was very efficient and the process was straightforward right up to when the car was delivered
24 June 2025
I gave up on a local dealer, who made me wait a week each to test two models taken on holiday by staff. Priorities are different at Dick Lovett: Sophie Allen gave me a test drive the same day, knew everything about the car, and went the extra mile.
22 June 2025
Everything was easy, I was kept informed by Kevin and feel if I needed to ask anything I could
21 June 2025
All of the staff put them selves out to look after me and also they were a group of people with happy smiling faces
13 June 2025
Steve was helpful as always
10 June 2025
Very satisfied and pleased with my new car
05 June 2025
I am completely satisfied with my experience of recieving my new car and the experience that I recived. My car came earlier than expected. The appointment went well and I was able to get and learn lots of new information about my new car, impressed!
03 June 2025
The sales team kept me up to date the whole way through whenever there was progress to share.
26 May 2025
It was great however again left without my car for 4 days
22 May 2025
All my questions and concerns were addressed fully.
22 May 2025
I want to mention Lucy Maine and James Mayger from Bristol they done a fantastic job! Really helpful and smooth experience from them!
20 May 2025
Prompt quick and always communicated.
15 May 2025
Fantastic service throughout, from the girls on reception and from our sales guy Ben, also great service from Nick your finance guy!!
08 May 2025
Mitch was very helpful and patient as I had to transfer my insurance on to the new car which took a while, and he took the time to show me round the car so I was confident when I drove away
07 May 2025
Everything was perfect and stress free.
07 May 2025
From ordering vehicle to eventual acquisition of vehicle took 4 months. This was not made clear at time of purchase.
07 May 2025
Sophie Allen was excellent, made a difficult process very easy.
06 May 2025
excellent as usual
06 May 2025
Excellent service from the sales team from the manager to the sales executives
06 May 2025
It was all excellent.
05 May 2025
Good customer service
05 May 2025
The bmw dealer helped me in choosing the right vehicle.
04 May 2025
As above.
03 May 2025
Charlotte Boge was very professional and I simply called her and said what I was looking for, knowing the dealership had a suitable vehicle in stock. She then called back and said they could oblige me and that was the deal done. No fuss!
03 May 2025
Molly wardle made the financial and paperwork simple and easy
02 May 2025
All worked out to our satisfaction
30 April 2025
Sales Executive Charlie Smith was excellent. Please pass on my gratitude to him for his informed and helpful assistance.
28 April 2025
Very relaxed and comfortable atmosphere
22 April 2025
Your staff member Sophie was excellent. Conscientious, easy to deal with and happy to answer all our questions.
11 April 2025
I was made to feel that my custom mattered.
11 April 2025
All staff very helpful and made sure any questions were answered
08 April 2025
Faultless
07 April 2025
No one called after collection to check on how the car was going
06 April 2025
Friendly and helpful staff.
28 June 2025
I asked for you to price up some work while it was there, you didn't, asked when I picked up the car and said you would be in contact, you haven't been. No call to say the car will be delayed, no call to say I can pick the car up.
27 June 2025
Communication through the day was poor in managing my expectations. Alex was very professional when I asked to see a manager
26 June 2025
See comments above.
25 June 2025
You still have my car as I struggle to arrange collection
25 June 2025
Ashley was extremely helpful
24 June 2025
Courteous and efficient
23 June 2025
Friendly and helpful
23 June 2025
Excellent service. Very pleasant staff and transport to and from shopping mall was much appreciated
23 June 2025
Same as answer to question 1.
23 June 2025
I was kept informed of progress during the day, received video recording of the health assessment and quick confirmation that everything was in good order. Kept up to date about collection too.
22 June 2025
Good customer service
22 June 2025
After repeated recalls for egr finally replaced it and hopefully now concluded this rather ridiculous process l. DL always courteous and solicitous (clearly very focused on upselling) but valuable visual check identified important issues to address.
22 June 2025
On time, did it quickly while I waited.
22 June 2025
Very professional, friendly and understanding ensuring they give you the best possible service.
22 June 2025
Warm friendly and communication was excellent
20 June 2025
No problems
20 June 2025
I experienced disingenuous service during my recent car health check and MOT. I was rushed into authorising a part so that my MOT does not fail and then I find out after that they had failed it even though I was advised it wouldn't after approving.
20 June 2025
The after MOT complimentary wash made the car dirtier and I had to spend my afternoon cleaning and polishing the car to undo the damage.
19 June 2025
Quick and efficient
18 June 2025
Very good customer service
18 June 2025
Everything was explained. Didn't need to question answers that I was given .
17 June 2025
Prompt, professional and courteous customer service.
17 June 2025
Lloyd was amazing. Extremely helpful, went above and beyond and accommodated me very well. Explained everything in detail and in an understandable manner. Cut costs where possible and showed me how to split cost of works. Made my experience brilliant
17 June 2025
All work carried out in a timely manner and actually managed to get the Wash & vac this time which was unusual
17 June 2025
Can't answer this section because of ongoing nature, so it's not a one star assessment at this moment in time. There have, however , been conflicting accounts as to the reasons I haven't had my car back from different personnel.
16 June 2025
Usual gd service
16 June 2025
Great experience
16 June 2025
Ok, unfortunately im now waiting for a part to come in to fix the initial problem
15 June 2025
Again don't advertise you will do something then let the customer down
15 June 2025
Always a great service
15 June 2025
Technical problem was solved without incident, and staff were courteous.
15 June 2025
See above
14 June 2025
The fault was not identified on the first visit so I needed to bring the car back. An issue (paint work damage) was fixed with no quibble and I was given a loan car whilst the work was being done.
13 June 2025
As above.
12 June 2025
As above No other comments Why won't this section accept 4 stars?
12 June 2025
Went very smoothly and well looked after
12 June 2025
Slight confusion at the start with ensuring I had access to a vehicle during repair period. Ultimately positively resolve in time.
11 June 2025
Still unknown the fault but they do best what can be done
11 June 2025
It took months to have car booked in, no courtesy car is ever available. The service itself was fine, the MOT we were upsold expensive tyres with misleading information and attempted to sell servicing not due for four months. Poor value service
11 June 2025
Great to deal with
10 June 2025
Reception was welcoming and courteous. The service advisor, (Claire Bird) was excellent, knowledgeable and gave sound advice.
10 June 2025
Top service. Most helpful. Did everything to help when situation changed and my car had to stay overnight and provided courtesy car.
10 June 2025
Good customer service
10 June 2025
Always on time
09 June 2025
Work was great, pricing, increase of almost 60% on the day really drastically impacted my experience and has caused me to have to change my budget for the next 2 months. Unfortunately I had no choice, but to proceed due to service being due.
08 June 2025
Work carried out as planned with no surprises.
08 June 2025
Everything done as expected
08 June 2025
They were not able to do all the work resulting in our needing to return.
08 June 2025
Same as above
08 June 2025
Done what was needed
08 June 2025
A very good service provided throughout
07 June 2025
Lloyd did an excellent job looking after me, he's a credit to the business.
07 June 2025
no complaints
07 June 2025
The Service Team are always welcoming and go over and above for me.
07 June 2025
The trainee I had was so professional and helpful. Coffee on arrival. Willing to sort the issues as needed.
07 June 2025
Did what you said you do??
04 June 2025
All went well
04 June 2025
This one is for the recall on Brakes. Would have liked a call to let me know what was happening. Would have been good to have had a loan car. Warning message continued for next 3 journeys but has now disappeared.
04 June 2025
.
04 June 2025
Extremely satisfied, the new service team member Luke was excellent
03 June 2025
Service and mot completed, able to wait in comfortable wait area.
03 June 2025
Thank you Lloyd for arranging the driver to drive us back home.
03 June 2025
The fault wasn't fixed first time. But appreciate it's complex.
03 June 2025
All very professional, helpful with efficient service
03 June 2025
As above
03 June 2025
Brilliant Seamless experience Knowledgeable, polite and courteous staff at check in.
02 June 2025
There is not enough space on this form to give you all the details - happy to speak to someone to advise in full - Dick Lovett are not sorting out my concerns. My phone number is 07973 753608 - Mr Mark Fennell. Feel free to call me
02 June 2025
Bert Baker was very helpful, knowledgeable and kept me updated on progress
02 June 2025
Very easy to arrange and excellent communication
02 June 2025
Wicked service
02 June 2025
Staff was nice, service was good, the fix was fast.
01 June 2025
As above
01 June 2025
As above. Also the video sent and explained by the mechanic was very informative.
01 June 2025
Helpful informative and friendly staff.
01 June 2025
All made very easy and felt comfortable with process
01 June 2025
Waited longer than expected but not kept informed.
01 June 2025
Only interested in money not service!
01 June 2025
No issues raised, helpful health report on car
01 June 2025
Really friendly and helpful service advisor and team as always
01 June 2025
Always great service from the service advisors- Lucy
30 May 2025
As above, Ethan made it so pke, quick and easy.
30 May 2025
Good service
29 May 2025
Friendly, communicate in a way that suits me (text when they can, phone when they can't), feel that they look after me and my car.
29 May 2025
Good service
29 May 2025
I have confidence that if a problem is encountered your staff will sort it out
29 May 2025
My service handler, Lloyd, was very polite and professional.
27 May 2025
Dick Lovett have given proven service over many years so i tend to my trust in there services.
27 May 2025
All work was completed on time
26 May 2025
I was booked for the fast lane service but due to a recall, i was advised that the service was going to take longer than anticipated. I was offered a lift to the Mall but when I declined this offer i was found a private office in which to work.
26 May 2025
The service assistant was kind and informative when discussing and explain the works needed.
25 May 2025
Both cars seen to on same day.
25 May 2025
Very efficient service and staff and appreciated the lift to The Mall while awaiting delivery of the serviced car.
25 May 2025
As above
24 May 2025
Service was fantastic, the car wasn't cleaned to a high enough standard
24 May 2025
Helpful and efficient
24 May 2025
Customer service was excellent.
24 May 2025
Courteous and professional staff, great communication, high efficiency and a very pleasant showroom to be in whilst waiting to be served.
24 May 2025
Professional service, transparency in explaining in a a video , technician's findings as well as showing me BMW service recommendations for my cars mileage etc. I was impressed that Dick Lovett Staff explained why i didn't need a 2nd tyre replacing
22 May 2025
I think i have said all I can
22 May 2025
Very helpful and efficient
22 May 2025
All work well done clean car finished on time I requested it
21 May 2025
Efficient service and seen quickly on site and job was dealt with in the timescales advised
20 May 2025
Good service all round. I very rarely give a completely satisfied review. There's always room for improvement
20 May 2025
Good clear comms
19 May 2025
I felt very well looked after and although it was busy, it did not impact the level of service I received.
19 May 2025
Good communication, good service
19 May 2025
Service completed as requested. Advisor kept me informed of progress
19 May 2025
Your representative Hallam Hawker did a great job in terms of knowledge and services. I did have a good experience with my recent services in Dick Lovett. Thanks
19 May 2025
all good apart from there has been a fresh scratch at the back of the car which i don't think it's there before the satff did show CCTV record at a time point , i didn't argue further more because it's not a very bad scratch rather than im convinced
19 May 2025
Service was fine couldn't under stand the vidioe very well as they guy spoke to fast
18 May 2025
Ethan was superb
18 May 2025
Communication was excellent
18 May 2025
Very satisfied was completed in very good time.
18 May 2025
Great service
18 May 2025
Everything delivered as promised. Punctual, informative, helpful.
18 May 2025
Just great
17 May 2025
Completed the works that were advised in the time advised.
17 May 2025
Everything went smoothly, my car came clean and At promised time.
17 May 2025
Very satisfied.
16 May 2025
Excellent, from start to finish I was kept up to date with the progress of repairs carried out to my vehicle. Hallam is a credit to the service department very helpful ??.
16 May 2025
Completely satisfied
15 May 2025
Organised and helpful
14 May 2025
Lloyd on Customer Service, and Hannah in the workshop lept me fully updated on all matters and all progeress.
13 May 2025
Efficient and great quality
13 May 2025
It's my view
13 May 2025
All explained
12 May 2025
Very, always made to feel valued
12 May 2025
Lucy Hawkins at Bristol was brilliant to help me and my. She got me on the road and able to work! Thank you to her
12 May 2025
Very easy, facilitated working whilst I waited
11 May 2025
Very nice chap, fast service, too pricey for a full service, steep main dealer tax.
11 May 2025
Service very good, could do with better seating area more plug sockets
10 May 2025
My service representative (Lucy Hawkins) was excellent. I was kept informed throughout the process.
09 May 2025
Service performed in a timely manner. Final cost was less than I expected.
08 May 2025
Great service as usual. Worth the longer drive for the service
08 May 2025
I was treated well.
07 May 2025
Always satisfied with your service.
07 May 2025
As above
06 May 2025
Hallam
06 May 2025
See above.
06 May 2025
Fault not yet rectified although the team have said they will continue to investigate - I am waiting on the next steps plan to be communicated to me.
05 May 2025
The service was good i was looked after and i wasnt lied to. I had a constructive conversation with your team explained i didnt want to experience the issues id had in previous years. And you kept to your word and delivered what was expected. Thanks
05 May 2025
Everything explained fully
05 May 2025
Easy process. No hidden extras. The trainee who looked after me was excellent
05 May 2025
On time kept informed
05 May 2025
-
05 May 2025
From the initial welcome to the goodbye and everything in between.
04 May 2025
All work required was carried out and kept up to date at all times
04 May 2025
Customer service and communication is always good and I enjoy the phone call to remind me of the service rather than a barrage of texts and emails.
04 May 2025
IT was good
04 May 2025
Great communication
02 May 2025
It was a great experience, as the car was in for a recall. I do note from other forums that people were offered £100 gift voucher but this was not offered to myself ?
01 May 2025
As above. Exceptional service
30 April 2025
Treated like customer who just purchased your top model.. But I had 2011 car.
29 April 2025
Comprehensive report
29 April 2025
Easy, smooth service
29 April 2025
We liked the way we were dealt with and we felt our car was in safe hands
29 April 2025
Purely down to the extra time it took from the stated time
28 April 2025
Customer facing service was excellent. Thanks to Claire and her trainee, couldn't have been more professional which I appreciated.
28 April 2025
Very polite and informed customer service agent
28 April 2025
Dick Lovett Bristol were as always excellent in the attention and care during the service experience
28 April 2025
The flexibility to cover off 2 services and an MOT in one go was welcomed. Only lost a star because we couldn't find the fault with my DAB reception and fix it.
27 April 2025
All required work carried out on time
27 April 2025
Excellent service and friendly staff
26 April 2025
All the issue with my car were sorted
25 April 2025
Extremely happy with everything
25 April 2025
Great service covering all my requirements with help on all my queries.
25 April 2025
Completed checks and investigations well and video was goid
24 April 2025
All work plus recall works completed fine
24 April 2025
Always feel welcome and appreciated
24 April 2025
I don't know why, but both times I've left Dick Lovett after a service, my tyre pressure alert comes on, and I have go to a garage again.
24 April 2025
A fantastic service in all respects. ?? As above, many thanks to Theresa and Ashley for looking after my car and keeping me updated and informed.
23 April 2025
When your 2 month old £120k car just won't start and nobody knows the reason, it's a bit of a concern. You had the car for a week and I still don't feel convinced that you knew what the problem was. Will it happen again? Who knows...
23 April 2025
They found something else wrong with my car and contacted me to ask if I wanted it fixed
22 April 2025
Service done within the time suggested and slightly cheaper too.
22 April 2025
Entirely satisfied with this dealer's performance.
21 April 2025
Car was serviced and also cleaned and none of my personal settings change
20 April 2025
Well looked after by Lloyd Martin.
20 April 2025
Easy to book in, staff found me a private space to work from which allowed me to work productively and join important meetings with no disruption to my day. Car was out of the service in good time (11:30) but then took nearly 2 hours to be cleaned.
20 April 2025
Had the details of things found to me explained very well and felt the team was looking after my interests with the advice given.
20 April 2025
Very poor service
20 April 2025
Everything went smoothly. The service assistant (Lloyd) was on the ball and took on board any comments I had. He continually exinformed me of progress and next steps.
20 April 2025
All done on time and took advantage of minibus to Cribbs which was helpful.
19 April 2025
Poor communication . Service took too long . Vehicle was there from 8th April >16th . When I took receipt of vehicle it was poorly washed and paint work half done .
19 April 2025
Very happy with the service.
19 April 2025
Have good confidence in your service team.
19 April 2025
The car collection time was a little delayed.
19 April 2025
Great communication and great service
19 April 2025
As above
18 April 2025
Very lovely environment.
18 April 2025
All the procedures my car would be going through were explained by a very helpful & knowledgeable assistant.
18 April 2025
Generally good but my radio was working before i put my car in to you. Since it came back it is not. I was told that Jacob would be phoning me back yesterday and he hasn't as yet 1 day later. I am trying to get hold of you again but lines are engaged
18 April 2025
Very satisfied with the service experience. However I raised an issue with scratching on my windscreen, and the body shop didn't deal with this at all well.
18 April 2025
Fantastic experience
17 April 2025
Fairly speedy and with a clean washed car at the end.
17 April 2025
Very
16 April 2025
Spot on
16 April 2025
Even though I waited two hours for my car to be fixed and then told that the wrong part was ordered ! Ashley kept me well informed and I had about 6 offers from various staff to have a drink !
16 April 2025
Really proactive and friendly service, sorted a loan car with no trouble when my car took longer than expected. Lucy was fantastic.
15 April 2025
I booked a a lot for 12:30. On the phone they said it would be an hour and half. I handed over my keys at 12:30. Got back at 2pm and my car was still there. I asked and they said they would work on it at 2:30 and it would be done at 4pm.
15 April 2025
All went ask explained, car wash could have been little better though
14 April 2025
Too expensive compared to other BMW main dealerships, and took too long for a straight forward brake fluid service, wasted my valuable time waiting at BMW.
14 April 2025
i3 heater replacement job was completed and processed very satisfactorily. Communications good and courtesy car available. Friendly service agent.
14 April 2025
Good service
13 April 2025
Staff friendly and very helpful
13 April 2025
Perfect couldn't even fault anything , just took a bit longer at the end to get my keys
13 April 2025
I will give you the stars. But again, it's a car service!
12 April 2025
As stated above no map work was done and no price for inter cooling pipe
12 April 2025
Thanks
12 April 2025
A slight wait to book car in but good service from all staff involved
11 April 2025
All ok
10 April 2025
Excellent service
10 April 2025
Excellent service good communication and very friendly
09 April 2025
Poor communication and in practical loan cars
09 April 2025
The team were quick good communication skills and friendly
08 April 2025
As above
08 April 2025
Always had to chase
08 April 2025
Fast, efficient and friendly service
07 April 2025
The job one the car was good, what followed, was not good.
07 April 2025
Service is good and as mentioned the vehicle problem is not resolved.
06 April 2025
Big thank you to Ashley Jones for his kind assistance.
06 April 2025
Everything was carefully explained to me. My Service Adviser (Lucy) was excellent throughout and also arranged the transport I needed as my car needed to be left overnight. The driver (Steve) also could not have been more helpful.
06 April 2025
Did their job
06 April 2025
My requirement is still unfinished. I booked a slot to be told on arrival the car was needed for the day and "slots" weren't available so had to reapppoint. I was then asked what "waiting slot" I wanted. This was then unconfirmed so had to cancel
05 April 2025
Quick job done within the expected time
05 April 2025
Hallam was brilliant.
05 April 2025
The reasonable time taken between check in and being advised that my car was ready for collection
24 June 2025
ben from sales was on top of everything from day one