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SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
690 ratings and 506 comments received in the last 90 days.
22 October 2026
Excellent customer service
21 October 2026
Very pleasant and knowledgeable. Harvey and Emilie were very helpful.
21 October 2026
The salesman was really helpful and answered all my questions very well and put me at ease also he knew everything about the car, very reassuring about the car
14 October 2026
Jamie listened to what I was looking for and took the time to explain a number of different options. There was no pressure and he let me take my time to mull them over. Throughout the whole process he was professional and friendly & kept me updated
13 October 2026
The centre was very welcoming and the reception staff professional and friendly. The sales executive was exceptional and kept me informed throughout the process and the delivery was made at a convenient time to me.
13 October 2026
Staff were very helpful during the process, especially Tracey Stephens, who knows our likes very well
12 October 2026
An excellent overall experience.
08 October 2026
Because i was made welcome from the moment i entered the showroom. And Lucy the sales assistant, couldnt help enough with any questions i had.
08 October 2026
Good service and communication
08 October 2026
James was very accommodating, answered all my questions.
07 October 2026
I am happy with my purchase, good salesman, showroom fascility.
06 October 2026
The initial customer experience at pre-purchase stage was distinctly average & it was very difficult to obtain any meaningful technical info relating to the car. This changed totally when Ollie Jones became involved & his commitment was indefectible.
05 October 2026
Great sales journey from start to finish\. Mitch was really helpful throughout and incredibly patient, taking the time to answer all of my questions and making the whole process feel easy and stress free . I couldn't have asked for better service.
05 October 2026
I initially contacted Dick Lovett in Bristol to buy a new X3 in late July and was contacted by Isabel ( Sales Executive) who was very responsive to my requests to arrange to provide me details which led to a test drive and the eventual purchase.
05 October 2026
Very good service from Harvey and those supporting him
04 October 2026
Our purchase and handover was handled efficiently, smoothly and in a friendly manner throughout the process . We were e really well informed and and cared for by Ollie Jones and Nik Cooper from start to finish. Thank you.
03 October 2026
Entirely satisfied with purchase & exchange
03 October 2026
Very helpful service from ben
03 October 2026
This is our 7th BMW, 5 from this dealer
01 October 2026
Exceptional customer care, communication and advice from sales executive,James Mayger. James was very professional and kept me fully informed at each stage of the purchase process.
01 October 2026
Sophie was excellent from the beginning.
30 September 2026
Sophie Allen was professional,polite and extremely helpful even coming in on her day off to finish the paperwork on our new car you couldn't if asked for a better experience
29 September 2026
Very happy with the whole process, the sales person listened to my needs and requirements. I am very satisfied with the car and the handover process. Special mention and thanks should go to the members of staff that prepared the car - a very good job
29 September 2026
Helpful and responsive throughout
26 September 2026
From ordering my new 1 Series in Mid-July right through to the day of collection on 23rd Sept, Charlie Smith had been exemplary in keeping me informed regarding manufacturing dates, delivery process and amazing srvice when I collected the car.
25 September 2026
Fantastic showroom featuring a large range of cars, including the 1 series I purchased. James Mayger was really helpfull in selecting the best car for me and setting up all the functions on the car.
23 September 2026
Absolutely delighted with the whole experience. Isabel (Izzy) Cunningham was exceptional from start to finish - professional, understanding and genuinely focused on finding the right car for our family and budget.
23 September 2026
Really good service from the sales team, always very helpful you with any queries you may have.
22 September 2026
From the very beginning until the end of this purchase, all of your colleagues are very helpful and supportive, very knowledgeable and professional in providing me with the information I needed
22 September 2026
All of the sales staff were fantastic
21 September 2026
I have now purchased my last 3 cars from DL Bristol (Steve Found). Each time the experience has been hassle free, straightforward and enjoyable.
20 September 2026
Simple process. No fuss
18 September 2026
Tracey at Dick Lovett was extremely friendly and always went the extra mile for me in finding the car and deal I was after!
17 September 2026
Very professional and efficient service from the whole sales team, with special mention to Sophie.
17 September 2026
Everything was really easy, Izzy was very helpful and knowledgeable. The car was ready on time and I was kept updated along the way
13 September 2026
Purchase was seemless. Friendly and very helpful staff. Kept me informed all the way throughout the process
13 September 2026
Very smooth operation
09 September 2026
The whole process was a joy. The BMW staff were highly professional. There were no pushy sales techniques, the transaction was a totally enjoyable experience. I felt I was always the priority - not the sale. The vehicle is outstanding too!
08 September 2026
Tracey Stephens and Emily Reed went beyond normal requirements to ensure the car purchase proceeded smoothly. I have bought a new M4 (Iain Stephens), two M8s and two X7s from Tracey and will never buy from another sales person. She cannot retire!
08 September 2026
Will and Nik were brilliant in Bristol. Helpful, patient and friendly.
08 September 2026
Tracey goes above and beyond
07 September 2026
Excellent service and all the staff that helped me get into my new BMW were amazing. Especially Mitchell tunnicliffe.
05 September 2026
I consider the advice and information provided to me by Harvey was very professional and I am completely satisfied with my decision to purchase a new 1 series BMW.
05 September 2026
Fantastic experience with Izzy Cunningham. All questions answered promptly and professionally. Delivery was smooth and hassle free.
04 September 2026
As per my unprompted Trustpilot review, Tracey S in DL Sales was brilliant. I was kept informed during the build and she was keen to get the car to me when possible. The support she has provided for this latest buy has restored my faith in BMW
03 September 2026
Charlie as always was very efficient and professional and it is always a pleasure to deal with him.
03 September 2026
Very pleased with the professional service from James at Bristol BMW , from the moment I first arrived not knowing what type of car I wanted , up to the point of collecting my new car I felt that I had received excellent customer service .
29 August 2026
Sophie is a really professional and really accommodating to what we were asking for.
25 August 2026
I was extremely satisfied with the whole experience. Everything was straightforward from the initial purchase through to collection, and communication throughout the process was clear and helpful. Izzy made the experience easy and enjoyable, and ever
15 August 2026
Sophie was perfect supporting me with my new car, attention to the detail I needed and comms throughout really helped me keep updated at every stage
12 August 2026
From start to finish, Tracey has been nothing but amazing. Let that be from finding the right colour to getting the best spec for me. She really has gone above and beyond for me yet again.
11 August 2026
Steve Found was superb! This is the seventh car I've had from Dick Lovett and yet again he was brilliant for being so quick, efficient, knowledgeable and making the whole thing so easy. Highly recommend!
10 August 2026
Extremely smooth experience and hand over.
10 August 2026
James was fantastic - he listened, he wasn't pushy and he answered all my questions.
09 August 2026
Kevin worked really hard to find us the perfect car i.e. model/colour/optional packages etc. to replace our existing X5
07 August 2026
Charlie smith the salesman was very helpful, I set my parameters and requirements financially and with my potential vehicle. Charlie worked hard and found my new car and worked out a satisfactory financial package , that suited my needs.
05 August 2026
Great service by Ben
05 August 2026
A very personalised and friendly experience. Both Lucy Maine and Nick Cooper went above and beyond to find exactly right car for my needs and the right deal for my budget. Very helpful and responsive. A welcoming and professional environment.
29 October 2026
Centre hasn't been able to resolve 1 problem yet, but are working on it. Can't honestly say completely satisfied, *yet*. (NB: constantly telling us that <5* and 9/10 is the end of the world doesn't encourage open and honest feedback, you know)
29 October 2026
Efficient
29 October 2026
Asked for new wiper blades but you didn't have any in stock .then had the car for about three weeks but no follow up
29 October 2026
Fantastic service from Lucy at Dick Lovett Bristol, she was very helpful and knowledgeable. Great communication throughout and dealt with problem quickly Very happy with the service I received!
29 October 2026
I asked for the side stickers on my car to be replaced before its MOT and reminded you a week beforehand. Despite the car being in for 4 days, I was told they hadn't been done. I was promised a call 2 weeks ago and am still waiting.
29 October 2026
Mostly OK. Attempted to sell me some bonnet stays for £170, marked as 'urgent' on the health check sent to my phone, but when I discussed this in the shop, I was told that the stays on the vehicle were OK and it was a routine replacement based on age
29 October 2026
Very informative using the walk around video. Polite and knowledgeable staff.
29 October 2026
Good, friendly service.
28 October 2026
Comfortable surroundings, friendly staff
28 October 2026
Very satisfied, very friendly and helpful staff
28 October 2026
It was easy and informative
28 October 2026
Reasonable quick. Opted out of the vehicle check with some persuasion. Failed to clean the vehicle as expected and documented.
28 October 2026
Georgia & Lloyd got me back on the road as quickly as they could following a tyre blowout on the M4; a particularly stressful time as I was dealing with a recent bereavement. Regrettably, the pre-funeral wash & vac I was promised wasn't completed.
28 October 2026
We did have a problem with the availability of the starter motor but that negative was turned around completely with a courtesy car, a car drop off, replacing the recalled part and even some BMW goodies. We were kept informed at all stages too.
28 October 2026
Great Service as usual
28 October 2026
It was ok but only an MOT and it took over 3 hours which was longer than I expected. No updates provided on the timing unless I chased it.
28 October 2026
Very helpful
28 October 2026
Will, in the service department, was extremely helpful and as supportive as best he could be while we were dealing with my insurance company along side another repairer. He's a credit to BMW in Bristol.
28 October 2026
Service was booked well in advance. I called 3 days before the service and advised of a new DSC / ABS caption that was intermittent - message was taken by service desk though in arrival no record could be found. Communication should be more relaible.
27 October 2026
As usual very good service by the team at Dick Lovett Bristol
27 October 2026
Poor communication. Courtesy car has items from previous users.
27 October 2026
Unable to get tracking done with 2 trye changes
27 October 2026
Polite front of desk, however I've waited months for the starting motor to be replaced and had a wasted visit before as someone forgot to call me to advise the part had not arrived, I expect more from BMW
27 October 2026
Car was not cleaned inside as promised. Then accidently been given someone's else's car keys, invoice as the car rep mistook me for someone else is frankly worrying. Also just been left to
26 October 2026
Efficient and quick
26 October 2026
Everything went smooth with good communication
26 October 2026
Waited 15 mins before service staff were free at he start of the day. Had arranged to talk to sales staff re possibly changing to a new vehicle. Told reception that I was there and waited another 15 mins but no one came.
26 October 2026
Simplicity. Easy surroundings, efficient office staff...
26 October 2026
Expensive and slow
26 October 2026
Service was good and kept updated with progress.
26 October 2026
My car was booked in for a recall item. The service was completed well within the indicated time and I was also able to discuss the purchase of a replacement vehicle.
25 October 2026
Lack of interaction from my service assistant when I called to collect my car. In your temporary site your agents are very visible and I was ignored until presented with a bill with little explanation. He did the same with the previous customer.
25 October 2026
Great service as usual
24 October 2026
Recal completed promptly with minimum disruption to our schedule.
24 October 2026
I made sure the courtesy car had more petrol in than when I started. With my car you used the electric or petrol & didn't charge to 100% electric as you stated it would be. You used my charger to test things but didnt put it back in the car!
24 October 2026
Jobs were done satisfactorily and quicker than planned.
24 October 2026
The reception and service team were welcoming. I was dealt with promptly.I relaxed with a coffee, whilst the loan car document was completed. My car was also given a complimentary health check & valet. Great service.
24 October 2026
Promtly done and treated like a valued customer.
23 October 2026
Super easy and no problems
23 October 2026
Waited and all work done, great customer service
23 October 2026
This is solely based on Lucy. She is 10/10 every time, always greets me with a smile and remembers everything we've talked about previously which is always a nice touch. Thank you again and see you next time.
22 October 2026
I asked for my aircon to be CALIBRATED. Today, with the temperature at 11 degrees on the outside, my car still blows COLD air at me even on HIGH setting.
22 October 2026
Good efficient service
22 October 2026
The DSC problems I reported appear to have been fixed
22 October 2026
All the staff were very good.
22 October 2026
My first experience at a main dealer facility since I purchased the car. Very efficient, everything on time and a free clean to boot!
21 October 2026
Great centre and service
21 October 2026
Overall satisfied with my experience, from walking in the service centre to talking with my service advisor. Kept me up to date with progress of work done and arranging car pick up time. Work to car was carried out without issues.
21 October 2026
Everything was professionally done and staff were friendly
21 October 2026
Martyn Waters in the service team at Bristol BMW was exceptional-he went to great lengths to resolve my issue, communicating clearly and in a friendly but professional manner. He explained things clearly and gave clear instructions.
21 October 2026
Excellent staff & punctual service
21 October 2026
All very good except nobody has dealt with my request to reinstate Apple car play to the menu on my idrive.
21 October 2026
while I was there waiting for my car being serviced, I had a lady coming to explain various options if I decide to get an upgrade. the gentleman who was dealing with my service report was very polite and professional. I was also able to do some work.
21 October 2026
Staff are always helpful and obliging Lloyd who usely deal's with me is always very helpful.
21 October 2026
The car was repaired/reprogrammed/updated satisfactorily and valeted. I still have no real idea what was faulty with the car.
21 October 2026
Kept informed of service Good communication Didn't realise car would be in all day think it would be good when booked to day If a whole day or few hours for future reference
20 October 2026
30 minute wait on arrival and a 15 min wait on return. At least 45 mins of wasted time to simply hand over keys and sign a signature. Additionally I was charged about £30 for
20 October 2026
Service completed on time, got a lift to the mall.
20 October 2026
All work requested was carried out to a high standard, communication was good.
20 October 2026
Dick Lovitt is always easy to book, totally reliable & courtesy car always waiting. Collecting my car they always inform me , swiftly & my car always has a brilliant clean
20 October 2026
Fulfilled my requirements.
20 October 2026
A smooth, efficient and friendly process.
19 October 2026
Staff are always polite & knowledgeable and there were no problems with the works.
19 October 2026
I was grateful that you fitted me in at short notice to fix my rear indicator block. Your staff were excellent. Your waiting area is comfortable. Is it possible to manage time expectations by occasionally giving an update on progress however?
19 October 2026
Ease of check in using the screen and key deposit
19 October 2026
My wife booked the car in to have an issue with a wheel investigated and we were charged £180 for the privilege!
19 October 2026
The process of booking was clear and efficient. It is a shame when booking that costs are unclear, and that I was met with a bill for over £700 for an oil change, change of tyre and an MOT. I was also overcharged by approx £140
19 October 2026
Very friendly team, nice waiting area, and great communication from my service advisor Lloyd
19 October 2026
Sophie was amazing her communication together with her knowledge of the BMW 5 Series competition car was fabulous and made me feel happy with the choice I made. Sophie is a credit to BMW Cribbs Causeway
19 October 2026
Excellent service from start to finish
19 October 2026
Need to improve customer communication whilst on site.
19 October 2026
Very satisfied
19 October 2026
Great service, 100 % happy
18 October 2026
Quick and efficient
18 October 2026
The customer service upon collection was poor, they couldn't answer questions i was asking about the repairs, they didn't say what work they completed. the car was dirty when collecting, swirl marks left on the car. the false floor in the boot is now
18 October 2026
Took expected time. Good waiting area. Staff polite
18 October 2026
In for recall notice. Told it would be 2 1/2 hours 3 1/2 hours later I ask where my car is Another half an hour later and I ask again and finally 15 minutes later given keys and told that he was on his lunch. Could no one else give me my keys?
18 October 2026
I was completely satisfied with the work but preferred the old waiting room the chairs were much more comfortable there so if I had to sit for a long time it would be very difficult with my disabilities
17 October 2026
There were a few issues which Joe was able to resolve and on time.
17 October 2026
Very impressed with the service I received.
17 October 2026
James alwyes good for his work and so friendly
16 October 2026
Everything was good apart from the wait
16 October 2026
I have been having difficulty putting my car into reverse gear on many occasions following the Health Check.at BMW Cribbs Causeway.
15 October 2026
Could not fit BMW lights to my vehicle which were a good will gesture from sales due to poor service when purchasing my car. My car was damaged whilst with dick Lovett for the second time. After making a complaint have heard nothing for a week!
15 October 2026
Excellent service. Work was completed in a day and was kept informed. Thank you
15 October 2026
I phoned to book my appointment a week in advance and it was not in the system when I came on the agreed day and time. Extended wait times to be seen by staff. Staff were perfectly polite, helpful and understanding when I did speak to them.
15 October 2026
This is probably the fourth or fifth visit to use the body shop facility, always had a great experience, Shaun who I dealt with was very helpful and professional, a real asset to Dick Lovett
15 October 2026
The work that was necessary was done.. my engine management light is still coming on for a day then off again. I was also offered a car clean.. which was 'forgotton' which was quite annoying.. as a nice clean car softens the blow of a 700 pound bill
14 October 2026
Just great from start to finish
14 October 2026
Great facilities and premises although I wish that the person who booked my appointment told me that the service area had moved.
14 October 2026
Open and transparent on work undertaken and prices, clear communication throughout the process.
14 October 2026
The Service, MOT and the Assisted Driving issue were all completed satisfactorily.
14 October 2026
I have a scratch on my vehicle from the visit. no one seems to want to get in contact regarding it. Sent email through website, and manager alex Hynes. Surely check workshop camera see incident, see who coloured it in to disguise it and take action.
14 October 2026
Service was very good and communication was good all the way through the process.
14 October 2026
Very food good service. Lucy helped me to complete the service. Highly appreciated.
13 October 2026
Efficient, professional and friendly.
13 October 2026
There was some sort of black hand marks left on the inside of the drivers door. It looks like someone's gloves were not clean when using the door handles
13 October 2026
Good reminders in advance, easy online checkin, and kept updated on service completion.
13 October 2026
Efficient and straight forward everything went to plan
13 October 2026
Great communication and friendly professional staff
13 October 2026
Very informed and friendly staff. Any queries I had were happily answered.
13 October 2026
I was advised that the service would take 60-90 minutes and if I wanted a car wash and vacuum then an additional 45 mins to 1hr would be needed. I said no. The service was scheduled to start at 14:30 and 17:00 I had to ask what the delay was about.
13 October 2026
could have used a little more info.
12 October 2026
Staff were excellent. Car was ready when stated.
12 October 2026
Service done as required. Vehicle heath check video is helpful
12 October 2026
Would have been 5 stars but gave four as the car wasn't washed. The check in process online offered a wash which I ticked but it didn't happen. Pls don't offer a service that you don't see through.
12 October 2026
The staff were good , the transport to the mall a great idea and good service . There was however a longer wait than expected for the completion of the service and car wash . The cost had been quoted but was more than expected
11 October 2026
Friendly staff and efficient service.
11 October 2026
Didnt feel like there was any urgency with getting the car back to me, was without a courtesy car for 2 days which was a big inconvenience. Think the car would still be there had i not chased warranty company.
11 October 2026
Hallam at BMW Bristol was great
11 October 2026
Was told my car was ready so travelled across town on a busy Friday evening to get it, to be told it wasn't ready. Had to wait until Tuesday to be able to get it back!
11 October 2026
The required work was carried out very well but I was frustrated to learn that just because I'd booked my car in for 0930 it did not mean it would be attended to until (much) later in the day, leaving me sat at the centre for several hours
11 October 2026
Speedy service to replace tyre when nowhere else in Bristol could help Courteous helpful young woman kept me informed at every stage Very nice waiting area
10 October 2026
Mot was fine, but car wash/vacuum resultin in my steering wheel being moved which was not only annoying but broke the leather effect cover that sits above the column and now rattles! I have emailed Dick Lovett re my disappointment and wait to hear
10 October 2026
It was easy to check in at reception and everyone was really efficient and friendly. I had regular phone calls telling me that something needed replacing and would I like it done.
10 October 2026
Asked them to check a tyre which they assured me was fine. Had a blow out 3 days later with my family onboard.
10 October 2026
Car was only in for a re call, everything was fine
09 October 2026
Excellent communication and verbal diagnostics report via telephone. I was told parts would take 3 to 5 days. Once parts had arrived Car was fixed and ready in quick time. My Car is a BMW i8 and need a new window motor and regulator.
09 October 2026
Service given was great but pricing was confusing
09 October 2026
Excellent service.
08 October 2026
The service was first class
08 October 2026
Great service
08 October 2026
They're so efficient and the guy who saw me in the morning said he read my note about the recall starter motor swap and would do it the same day - plus managed to get my car cleaned too. He was professional and polite - even tho I looked like a bum
08 October 2026
Great customer service, especially from the representative I met.
08 October 2026
Despite dropping the car off at 8am, we rang around 2pm as we could see on the app that the car was still in the same position. The advisor said it was in the workshop.it wasn't. I booked well in advance and we didn't get car back until following day
07 October 2026
Therefore , I would just like to say . Thank you
07 October 2026
Professional and helpful through the process
07 October 2026
Not really satisfied. Multiple contradicting calls during the day. Nobody seemed to understand the brief. They called at 4pm to ask whether I wanted a specific service which was the reason I booked the car. Clearly they were overbooked. Shocking!
07 October 2026
Waited 30 minutes before being seen, car not washed,
07 October 2026
Excellent service as always
07 October 2026
Left note to repair rearview mirror when dropping it off. Returned to find it not repaired. Then told that second issue had been found that was missed in the AM. Meant I couldn't take car home. Returned 4 days later, rearview mirror still not fixed.
07 October 2026
Good, efficient and effective service
07 October 2026
Communication was excellent. I was kept informed throughout the whole process.
07 October 2026
Was told no courtesy vehicles would be available but one was given out on day of visit under my name fraudulently. Was then told shuttle busses were two hourly now instead of one hourly
07 October 2026
Long wait to collect, told it was at the far end of the car park it was still in the service area, And when I turned the engine, there were two warning lights, tyre pressure and key fob Didn't have time to come back so spent next day resolving issues
07 October 2026
Efficient, thorough and quick.
06 October 2026
Easy booking process, helpful staff, coffee and tea is a nice touch
06 October 2026
Yes all good & enjoyed the little bus ride too & from The Mall
06 October 2026
Lovely clean and well presented Service Center. Greeted as we came through the door. Handed to Joseph the service advisor who ushered us to our seats.Only one word of criticism and that there should be seats that are higer and comfortable 4 disabled
06 October 2026
Completely satisfied
05 October 2026
Professional job
05 October 2026
Still waiting for part to be ordered, despite requesting it was ordered over a month ago. I have received no confirmation that the order has even been placed
05 October 2026
One star deducted due to late start after agreed appointment time, which also meant I had to decline vac and wash. I do appreciate the site is in transition.
05 October 2026
Good service
05 October 2026
For a service on an EV, it took a long time !
05 October 2026
Everything perfect and great and great staff, the only thing I would point out is the car wash as the car clearly had a spray over but was not washed as it still had black dirt marks on the panels which easily came off with a sponge and water.
05 October 2026
Car wash below standard
05 October 2026
In the end your staff managed to replace my tyre.
05 October 2026
Good service. Car washed, and was clean and tidy after service
05 October 2026
Overall a good experience. Joe very good
05 October 2026
End result was good but took quite a bit longer than originally stated. Efficient in dealing direct with my insurer.
05 October 2026
Martyn Waters contacted me by email after I had called in to the service centre on spec with a setting issue on my car. He was able to direct me to a video whihc showed me how to fix the issue. No need for a booked appoitment in Nov and save time
05 October 2026
You did not fix the problem . I was emailed by a technician who stopped responding . I'm still left with an unreliable key that may or may not unlock my car. The last email I sent I agreed to aerial checks, that was 21/9, heard nothing since.
05 October 2026
Figureing parking to poor map difficult.
04 October 2026
Terrible lack of communication between colleagues and my waiting time was excessive.
04 October 2026
A straightforward experience with no problems. All staff were polite and friendly.
04 October 2026
Smart, clean and efficient.
04 October 2026
5
04 October 2026
I was kept informed with the process of the service and the replacement of my starter motor and all employees were friendly and especially Hallam my service representative who was smartly dressed and had a professional manner
04 October 2026
Well for starters the survey was for "...the purchase and handover of your car"- which wasn't the case, but penalties for that! I brought in two cars for MOTs and minor fixes - both performed well and cars returned efficiently and effectively.
04 October 2026
Very efficient
04 October 2026
Left waiting 15 minutes in service centre, felt ignored as the chap who finally came across had passed me several times. Milage recorded in car for service was wrong by 3000 miles! As is paperwork.
04 October 2026
Frequent replies and a clear motive to get the best deal for me.
03 October 2026
Very good communications, kept me up to date throughout. From booking and providing clear indications of costs, even for additional work required was much appreciated
03 October 2026
Great experience
03 October 2026
Poor experience. 1. Very annoying + expensive fault to occur in a 2.5 year old car. 2. 2 months to get an appointment with a courtesy car so had to just drop it off. 3. No call beforehand to advise you would be keeping the car .
02 October 2026
Worked hard to replace seat squab
01 October 2026
Work carried out to a high standard.
01 October 2026
Everyone was so kind
01 October 2026
Car serviced date and time to suit, on collection drive home car developed fully and took straight back, service team sorted out a loan car immediately to get me home, car sorted next day, new engine coil fitted which servicing had highlighted issue.
01 October 2026
I am very satisfied with the service and repair carried out by the team at Dick Lovett. Great customer service and kept informed of work carried out throughout.
30 September 2026
The dealership service department was clean, comfortable & a pleasant place to wait whilst my car service & MOT was completed
30 September 2026
Pleasant friendly staff - comfortable surroundings to wait for return of car helped by shuttle bus to Cribbs Causeway shopping and return. Service manager kept us informed on progress.
30 September 2026
All done within the time. All staff pleasant. Transport to the Mall was a bonus..
30 September 2026
BMW Bristol is my go to garage for ensuring that my car is Safe! Well Checked! And cleaned! Many thanks to all involved Carol Phillpott!
30 September 2026
The second damaged wheel had not been identified on first visit
30 September 2026
Really smooth, professional and personal service
29 September 2026
Very efficient supply and fitting of the new wiper blades. The complimentary valet took rather a long time though.
29 September 2026
Excellent Service
29 September 2026
Very professional service with great communication at all times. Charmaine was absolutely brilliant
29 September 2026
Not happy that the costs for the works were changed on the day, although things were eventually sorted.
29 September 2026
All went very smoothly
28 September 2026
Staff were very helpful, service was quick and efficient
28 September 2026
Very polite and professional staff. My advisor who dealt with me was very nice.
28 September 2026
Great service from BMW Cribbs. I have complete confidence in the BMW engineers and mechanics.
28 September 2026
WAITED HALF AN HOUR FOR THE SERVICE ADVISOR . HE WAS THEN NOT AVAILIBLE SO A YOUNG LADY TOOK MY KEYS
28 September 2026
Excellent service from reception to point of sale.
28 September 2026
1st class service
28 September 2026
Professional, friendly and efficient
27 September 2026
Very helpful and friendly service
27 September 2026
Nice experience. Lloyd Martin was very professional and kept us fully informed. Even offered us a lift to local shopping mall.
27 September 2026
Excellent service as always
27 September 2026
I decided to wait for the work and was quoted 2 hours. After 2 hours 45 mins I was told the car was ready but the car had still to be washed and that would take another 30 to 45mins. I decided not to wait, very disappointing.
27 September 2026
The person who dealt with my experience was absolutely fantastic.
26 September 2026
Although the car's air conditioning seems to be finally fixed, it has taken four visits, work costing approx £3,500, and I've been without air con over a hot summer. I bought the car from the dealer 18 months ago so this experience is disappointing.
26 September 2026
Excellent service from making a booking to delivery of the service. Excellent reception, smiling staff, helpful service assistant and the technicians video report was informative. Very satisfied
26 September 2026
Friendly and very helpful service.
25 September 2026
.
25 September 2026
because you asked me to
25 September 2026
Good service but I'm still waiting for the Alexa app access to be sorted! I also feel that the cost was too high!
24 September 2026
Fantastic service nothing was to much trouble
24 September 2026
Service advisor was very clear about what needed doing kept me up to date with when I could expect my car back and overall was a very pleasant experience
23 September 2026
Fantastic team, making progress from my last visit
23 September 2026
Efficient service from staff
23 September 2026
First service carried out in a timely manner
23 September 2026
They had to keep the car for 2 days but we were kept updated
23 September 2026
Very friendly staff with good communication.
23 September 2026
Pros - completed a diagnostic for me when technician (Rhys) could have simply said no given it was a Friday. Cons - no work began in vehicle until 90 mins after appointment time. Was asked 4 times if I wanted it washed, I said yes, wasn't washed
23 September 2026
I checked in at the time stipulated but then no-one contacted me for about 20 minutes. On another matter the waiting area is cold and inhospitable. Perhaps it the result of being in a barn.
23 September 2026
The service representative wasn't very welcoming, very monotone. I was asked if I wanted the car washed and informed it would take an additional 45 minutes on top of the 2 hours to service the car. Just got the feeling you were trying to deter me.
22 September 2026
Fast friendly service, with the repair carried out before expected time.
22 September 2026
Everything was done to time and professionally
22 September 2026
Good natured staff, good time keeping.
22 September 2026
Helpful and clear with communication
22 September 2026
Didn't have any issues with the service.
22 September 2026
Very satisfied with the service I received from Will Lacey. He really made me feel like a valued customer. Was a pleasure dealing with him (and Charlotte not to forget), hope to deal with these fantastic representatives again in the future!
22 September 2026
I was very disappointed with the overall service experience. Happy with the actual service however very disappointed with the following I had some warranty issues, paint peeling on the rear bumper and a stitching issue on the passenger seat.
22 September 2026
Very professional and accommodating nothing was to much trouble
22 September 2026
I would like to sincerely thank Will at Dick Lovett BMW Bristol for his outstanding service. He went above and beyond to help resolve my EGR cooler issue, even after BMW initially declined assistance. Thanks to his dedication and hard work!
21 September 2026
I was kept up to date through out the service
21 September 2026
The service advisor who dealt with me was very professional upon collection. She represented BMW with the perfect attitude and behaviors towards customers. She deserves 5 stars. However, who ever washed my car must have sight problems! Terrible job!
21 September 2026
service and MOT carried out with no issues. had specifically requested someone check the timing chain, and they did. the facilities etc were impeccable. staff attentive and friendly
21 September 2026
Very satisfied overall.
21 September 2026
ECOS car
21 September 2026
See previous survey response and emails re Dick Lovett Bristol
21 September 2026
The booking process was simple, the technician gave a thorough breakdown of the health check and Claire Beynon service representative looked after me as always keeping me informed as to what was going on.
21 September 2026
Staff were very friendly, professional and helpful.
21 September 2026
Very courteous from arriving to be given my car back
20 September 2026
Was fine, however I was not impressed that the service and indeed another service too I had in your Swindon branch last year had not been put into the cars history. I would like to see all history via both the car and mybmw app. Please get this done
19 September 2026
Work carried out promptly and service adviser was excellent, My one cocern was that my extended warrenty had not been loaded on the system, but that was not the fault of the service team.
19 September 2026
Simple to book, and very efficient on the day.
18 September 2026
MoT was good. Wait time needs to be worked on. You have booking done and you know how many cars have lined up but you choose to just have one person doing mot which means you have half of your day spent there.
17 September 2026
From the moment we entered the centre, to collecting the car, the service was warm, welcoming and professional.
17 September 2026
Met with a smile and kept informed Lloyd is a credit to you
17 September 2026
Like the new Hangar, staff were brillaint as usual - they sorted out a courtesy car for me last minute when my car failed its MOT and i needed to do the school run. Wonderful!
17 September 2026
Broke my car in the service told me I could repair myself then they worked out that I couldn't and it wouldn't need to come back into the workshop. argue with me about bringing it back as I demanded that they come and get the car repaired
17 September 2026
Very easy and helpful to drop off car and it was cleaned and ready for my collection.
17 September 2026
The greeting at the Mini centre was very nice and Martin was quick to come out and see me. He sorted out my technical problem very quickly. First class service all round. Thank you.
16 September 2026
Communication was slow, no one knew what was wrong with my car. After nearly 3 weeks I paid for the time and all I was told was I needed a new battery. I paid for that but since I've had the same problem so it's not been fixed
16 September 2026
Friendly/Helpful staff, not expensive when compared to other Dealers Garages
16 September 2026
Courtious and prompt service from all concerned.
15 September 2026
Very courteous and polite but had quite a wait for loan car to come back
15 September 2026
I was greeted on arrival by a pleasant efficient receptionist, who had all my information at hand
15 September 2026
The service on the car was very good but my experience in the centre wasn't so good, as the promised shuttle to Cribbs Causeway didn't appear even though I waited over an hour for it.
15 September 2026
Always helpful staff
15 September 2026
Really pleased with the help I received and the staff I spoke to were very helpful and made sure it was quick and easy to get my car booked in.
15 September 2026
The service was done in a timely way and my car was returned to me gleaming. I baulk at a £180 diagnostics charge just to tell me what an individual warning light means: I think that's outrageous for plugging in a laptop when it's FOC elsewhere.
15 September 2026
Service completed in the time allocated. And car washed :)
14 September 2026
Everything was perfect
14 September 2026
My car fault was experienced whilst near Cribbs Causeway and the issue was sprung upon Dick Lovett with no prior notice. The problem was resolved within 24 hrs.
14 September 2026
Efficient, friendly, comfortable wait, lovely staff and premises
14 September 2026
Staff were great, but a few issues: - Driver's seat completely moved and not reset - Vehicle not washed as requested - Tyre pressures reset according to the computer, but uneven, according to the computer - Video had no content of the vehicle
13 September 2026
Perfectly happy with the service etc., but repeated emails from sales team about 'upgrading' my vehicle were irritating. The voicemail asking me to complete this survey saying anything under 8/10 is a failure felt like emotional blackmail
13 September 2026
Absolutely nothing to complain about! Really impressed with the experience.
13 September 2026
Mot was easy to book on the date and time that I requested. Drop off was ok and all completed in advised 2 hours. All went well.
13 September 2026
Exceeded expectations in terms of time to complete the service with ongoing communication excellent
13 September 2026
Excellent service from start to finish.
13 September 2026
Service was completed on time and as planned. I was phoned with helpful guidance allowing me to defer planned replacement of the brake pads
12 September 2026
The work was done very quickly and very thoroughly. As well as the report via the MOT, the BMW safety check showed up some things I am about to get done locally. The staff I dealt with were all very friendly and helpful, plus supply of coffee!
10 September 2026
Smooth experience. Car not washed in service but offered at future date.
10 September 2026
The communication was poor, I had to keep phoning to find out on progress. Also the car had not been properly checked over before I collected it. when I arrived home I discovered that the Sat-Nav had not been re-installed and therefore had to return.
10 September 2026
Nobody reset the statutory service date as usual so we've had to phone up for instructions as the alert keeps coming up on the car and app. Now I've got to wait for instructions to do myself. Incredibly annoying.
10 September 2026
Lucy was very accommodating & the booking team were able to get me really quickly as I had urgent repairs needed even though there was low availability.
10 September 2026
N/A
10 September 2026
Friendly staff, great environment to wait and kept informed of my car's progress in the workshop
10 September 2026
Good service and communication
09 September 2026
Great service, really professional and fast
09 September 2026
Survey already completed and returned Three days after original survey was requested Can't remember date sent but it's been done
09 September 2026
The whole experience from arrival at the centre to drop off the car, the shuttle bus to and from the Mall at Cribbs Causeway and the collection of the car after the service had been completed was first class
09 September 2026
Good building nice people. But I found two bolt screws left on my driver's seat when I collected the car so someone isn't doing their job properly. I'm also not sure why if I wanted a vehicle healthcheck and a car wash the car would be needed all day
09 September 2026
Great communication and service with a smile.
09 September 2026
As always great service - Thanks hallam
08 September 2026
Reception staff were extremely helpful and welcoming. Service work was carried out in great time and great communication from service technician.
08 September 2026
Lucy was great
08 September 2026
The personnel at the Mini centre were very helpful and efficient. They gave me realistic times for an mot and wash but they completed sooner than I expected. I will definitely use the Mini centre when I next take my BMW in for further work.
08 September 2026
Llord was an excellent ambassador - sensible, thoughful, mature (rare!) and everything was handled efficinetly.
08 September 2026
Very quick to book in
08 September 2026
Excellent service as usual
07 September 2026
All done efficiently and thoroughly
07 September 2026
Dana was very helpful, kept me updated on progress and was able to arrange completion by time I needed to depart.
07 September 2026
Completely satisfied with the service manager that dealt with me but the technician that serviced my vehicle failed to upload a visual report on my vehicle
06 September 2026
Helpful reception staff, appointment ran to time. Lucy was very pleasant and helpful.
06 September 2026
Very professional service
06 September 2026
Online booking, drop off, comp clean and pick up all worked well. Only reason not to give 5 stars is because was told failed MOT due to issue with hand brake, a decision subsequently overturned because the tester had not applied right principles
06 September 2026
Chaz was brilliant, took interest in some wider personal items I had going on and sorted everything out as promised from the original meeting to book the car in.
05 September 2026
Professional, friendly service in a classy relaxed environment
04 September 2026
The staff were extremely helpful
04 September 2026
Joseph was very professional & efficient with dealing with my booking. The service was carried out whilst i waited & I was offered refreshments whilst i waited. My car was looked after, which is important to me.
04 September 2026
Very pleased to be able to park outside the service dept on this occasion, rather than the normal hike, with the facility and staff providing a professional service experience . Thanks to all involved.
04 September 2026
On the day of appointment all was good ,no problems.
03 September 2026
Great and quick customer service, and the turnover for the service was as stated by the staff.
03 September 2026
well organised service, pleasant receptionists (very welcoming), service completed on-time and liked the video, explaining the safety checks.
03 September 2026
Great service,car was delivered back to me on time and on budget. My car was super clean too.
03 September 2026
I had a very bad experience last time after leaving with Rachel half attached. Charlotte Hartnett has completely made up for that bad experience last time and has changed my opinion of Dick Lovett
03 September 2026
The service representative that looked after me was excellent
02 September 2026
I was charged for items that were not required and had someone spoken to me about them first, I could have informed you that this was the case.
02 September 2026
On the face of it an efficient service with very nice staff. Unfortunately overlooked the need for a brakes service and so I left with the dashboard saying a new service due in 2000 miles. In fact after far less miles than that,
02 September 2026
Amazing service, amazing staff, amazing facilities!
02 September 2026
because the staff - Lucy was polite helpful and kept me in touch
02 September 2026
Great service. Joe was helpful, attentive and punctual.
02 September 2026
The staff member charmaine. Service was full of attitude on day of collection. A bit pompous on the attitude. She rang me to say we cant do the oil change but we have done brake fluid change but not the oil change which i booked in for Continuedbelow
02 September 2026
Very good, perfect customer service and service thanks
02 September 2026
Service can be a bit slow. I arrived at 9am for a waiting appointment and wasn't seen until 9.15am, then my car wasn't even taken out of the car park until 9.55am.
02 September 2026
I have requested for a soft copy of my bill and a quotation of the body work for my car and the management informed me that they will send me an email regarding and I have not received anything yet. Apart from that I like the service.
01 September 2026
Reasonable answers to the checks needed. Also tyre wear info very helpful
01 September 2026
The work was completed on time and the car was sparkling clean when I picked it up
01 September 2026
Good and efficient service
01 September 2026
Information & communication prior to service good & kept up to date on day of health check, recommendations, & costs. Unsure of benefit of completing on-line check in when had to repeat on arrival and unacceptable wait to pay & collect key/car
01 September 2026
Although I turned up at the time of my appointment, I was told I may have to wait for up to 6 hours. I could not and had to make a second appointment for the Health Check and clean. The clean was very poorly done and the bodywork received 2 scuffs.
01 September 2026
There was a delay, but as my car is older, I understand cars like mine have a lower pricing model. The delay was due to the rolling road stopped working, but I'm pleased it is a more attractive pricing
01 September 2026
My service was covered under a service pack and I was able to get a service slot with a week of my phone call. I did have a non-standard question and a BMW tech phoned me to discuss which was excellent service.
01 September 2026
Friendly and efficient, space to work while waiting.
31 August 2026
Easy, efficient booking, cheerful efficient check in, work done as requested and car returned in clean condition, service advisor cheerful and efficient.
31 August 2026
My car was almost as I left it apart from some small dirt marks on the drivers side on the black trim on it he sill
31 August 2026
30mins before my drop off slot, I got a call to say that the loan car assigned to me is no longer available. There were no spare loan cars. On collection, I was kept waiting over 30mins as I was told my car was being washed. It was returned not washd
31 August 2026
Everything was exceptional
31 August 2026
The issues were resolved and the ancient service was excellent.
31 August 2026
Easy to get to. Friendly staff. Harvey Baber was very deficient and knowledgeable.
30 August 2026
From the time of booking the appointment to the completed work,D L were intouch with reminders of the upcoming appointment etc.
30 August 2026
I've already answered this question on my original feedback. Car was returned with several shoes dirt mark on the back seat!
30 August 2026
Whilst the staff at the centre were very helpful, the car was not ready at the stated time and some of the work requested did not get attended to. The car was not washed prior to collected (although I was offered the opportunity to return to have it
30 August 2026
Always do a good job , however Jack Baldock actually made sure the vehicle video was Excellant ! That is the first time the narrator was clear and understandable
30 August 2026
Received fantastic service from Lucy Hawkins
30 August 2026
It was quick and efficient and well organised
30 August 2026
Work done fine, but the hour's appointment turned into an hour and three quarters
30 August 2026
All good as planned. Kept informed and on time. Would have been 5 stars but really minor point, I asked for the car not to be cleaned, just vacuumed. Someone still sprayed tire shine over dirty wheels and didn't vacuum the boot, minor.
30 August 2026
Kept well informed and helped with the technology so I now have BMW app.
29 August 2026
Not a great experience. Long wait to book in, delays, some due to parts others less explicable, overall lack of urgency leaving me without a car for over a month. No car offered. When I came to collect the car I waited for quite some time just to pay
28 August 2026
Steve Found was great through the whole process. Highly recommend
27 August 2026
My Service manager, Lucy was approachable, thorough and very efficient. It was my first visit to the new Service Centre at Dick Lovett, Cribbs Causeway, Bristol. She made the experience pleasant and memorable for me.
27 August 2026
Poor again I'm at afraid asked for a valuation but didn't receive it & car wasn't washed as ran out of time. My last visit resulted in a call from the manager offering me a free wash any time but I couldn't even get one with a service.
27 August 2026
The booking process was seamless, really accommodating with a last minute MOT need! Staff were welcoming, friendly, accommodating and on hand. MOT was undertaken in the time allotted and was kept informed of its progress.
26 August 2026
The booking system online was poor. I did not receive a confirmation that my car was booked in for an inspection and the MOT.
26 August 2026
Repair was done quickly. Free shuttle bus to the mall is good.
26 August 2026
Car was seen on time. Had a call to discuss repairs. Appreciated the fact that some discounts were applied without being asked. Staff always professional and courteous
26 August 2026
Very good.
26 August 2026
kept informed
26 August 2026
Everything OK
26 August 2026
I was booked in for a service and MOT. Whilst at the centre there I requested to drive the new M5. A test drive was initially booked in several weeks in advance. The day before my service it gets cancelled, with no invitation to rebook.
26 August 2026
Daina was super efficient, very professional and organised.
26 August 2026
Efficient service and very friendly and helpful
25 August 2026
Professional and friendly service
25 August 2026
The service was fine but I was told that I would be asked whether I wanted to wait extra time for the car to be washed. I was not asked. I would have been happy to leave after the service without the car being washed. The wash took over 1 hour.
25 August 2026
It was nice having one point of contact throughout the process
25 August 2026
Excellent service. I was kept updated throughout the visit
25 August 2026
Good prompt and courteous service
25 August 2026
Terrible service. Lied to on several occasions, poor knowledge and bad attitude.
24 August 2026
Quick check in , clear explanation of work to be done helpful pleasant staff.
24 August 2026
Daina was super helpful and nice and got me out of there on time which was super important to me!
24 August 2026
Good overall service.
24 August 2026
Very satisfied friendly helpful staff made to feel welcome. Great communication throughout the visit with everything explained.
24 August 2026
Really good from start to finish.
24 August 2026
Diana Clark and Martyn Wtares were excellent
24 August 2026
car was serrviced and returned in times stated! great ssrvice all round
23 August 2026
Did everything I asked for, would've been higher but they didn't wash my car properly or at all I think. Only applied tyre shine. Exterior and interior still looked the same but overall did the job.
23 August 2026
Good and friendly customer service, minimal waiting and overall very professional.
23 August 2026
Lucy prompt at calling me
23 August 2026
Very easy and very efficient.
23 August 2026
Good service
23 August 2026
Good experience but had to chase for an update as was not aware of the time within which the service would be complete
23 August 2026
My complimentary vehicle check was inaudible, the engineer spoke to quickly to enable anyone to understand what he was saying.
23 August 2026
The car was booked in for 1 o'clock. It was 2:15 before they took the car into the workshop. The car come back from the workshop a 2:45 still sat in the waiting room for someone to return my keys at 3:30.
22 August 2026
Always a good service from Dick Lovetts Cribs Causeway
22 August 2026
The service was duly completed in a timely fashion. Special thanks to the Service Advisor Daina Clark did a great job to go the extra mile & expedite it. Little unhappy with the low quality midway replacement of the initial loan car provide.
22 August 2026
Everything completed on time. Thanks Hallam
22 August 2026
The work was carried out completely and on schedule.
22 August 2026
Wonderful experienced and understanding staff. Whist all the staff are first class I would like to mention especially Lucy Hawkins, at Dick Lovett BMW Bristol, who is outstanding in her care.
22 August 2026
From the start to finish from the info desk to the work and people handling the paperwork I was totally happy thank you .Just one problem was the bonnet was not shut so on motorway I pulled off to nearest laybye and closed it .
20 August 2026
Excellent customer service thru out. Not a big deal, but i missed the final car clean at the end! But understand the team were v busy.
19 August 2026
I was pleased that I was advised that the brakepads didn't need replacing yet as had been expected, saving me unnecessary expenditure.
19 August 2026
I was completely confident in the work completed.
19 August 2026
We are very happy, that the "Front Brake Pads" and 'Discs' have been done!????????
19 August 2026
Joseph's customer service was great! Pricing strategy is overcomplex
19 August 2026
Dropped my car off on a Wednesday, was told to come and pick it up on Friday, while waiting in the showroom to collect they broke a pipe in my car so had to pay for another taxi home and wait another day for my car which required another taxi
19 August 2026
I had to leave my car for two nights. The stiff rear door was not addressed.
19 August 2026
Everything was on time, clearly explained and staff were friendly and professional
19 August 2026
Nice staff, welcomed us warmly, service was done faster than expected.
19 August 2026
Job done as agreed
19 August 2026
Good customer servicev
18 August 2026
Very professional.
18 August 2026
Inflated costs for works. Not getting back to me quickly enough to authorise works in any event. Not getting back to me at all about smart repairs and vehicle valuation.
18 August 2026
A little disorganized when I arrived
18 August 2026
Friendly and kind as always. You have lovely staff.
18 August 2026
Lloyd has served me on two different occasions and he has been very helpful and insightful on the issues regarding my car. He has always provided options on what is suitable for the customer and for that I am very appreciative.
17 August 2026
Service completed on time and to expectation. And friendly, helpful staff.
17 August 2026
As always the service and especially the attention to detail has been perfect again. Thank you
17 August 2026
Excellent service all round
17 August 2026
I take my car to the BMW garage for overheating problem. I pay for it and then they say we are fax. This problem but when I bring the car the problem is still there not has been fixed and then find another problem as well as the left side door lock
17 August 2026
Very helpful and professional
16 August 2026
Easy to book. Polite and helpful staff. Car serviced and ready on time
16 August 2026
Everything was perfect
16 August 2026
All as stated in the booking process, shame there isn't an early drop off for people who start work before 8
16 August 2026
Be happy for any manager to call me considering I was supposed to get a call back last week in relation to my headlight not being installed correctly.
16 August 2026
Took an awful lot of chasing to get any answers.
16 August 2026
Very happy, went to buy new car for wife, all very painless and efficient.
16 August 2026
Staff were extremely helpful and polite
16 August 2026
Job complete on time and no problems
16 August 2026
Great service, from Will in the mechanic, to Charlotte at the front end of the service centre. Very professional, it all went incredibly smoothly. Even pick up in the service centre with the other Will done extremely well. Service excellent.
15 August 2026
Quick and efficient
14 August 2026
Good understanding of fault & quick turnaround
14 August 2026
Work was carried out professionally and with no problems. Customer service was very useful and friendly.
13 August 2026
Brilliant service
13 August 2026
The car felt like some work had been done, not always the case when you take your car for service.
13 August 2026
At the point of booking I asked to be quoted for replacement of the cabin filter. I did not ask for the work to be carried out, and I did not approve it. No quotation was provided, the filter was replaced and the cost appeared on my final invoice.
13 August 2026
Excellent servicing on the day. Very helpful, understanding and polite staff.
12 August 2026
Great car returned perfect
12 August 2026
The staff were exceptionally friendly and helpful. Once they ascertained I had a limited time my car was dealt with and back within an hour.
12 August 2026
Work completed in a good time with Lucy keeping me advised.
12 August 2026
I was not informed that the service has moved . Car booked for MOT . Someone called 7 hours later (!) to say the car had been washed . A further hour passed until the MOT was completed . Service advisor did mot mention some urgent work was required .
12 August 2026
Great service, very professional
12 August 2026
Daina was very helpful and informative. We weren't waiting long and were looked after whilst there
12 August 2026
Polite staff car service carried out and complered on time very smooth abd efficient service
12 August 2026
Lack of contact when completed as arranged at check on
11 August 2026
I had great service as always my car was picked up and agreed work carried out then the car was brought back for me clean and tidy although I have had my car better cleaned in the past I found a few light scratches on the wing
11 August 2026
April accident was dealt with very well other than it took a long time and my car had no charge when I collected it. The Service & MoT was easy to book and went very well
11 August 2026
Very professional, I don't think anyone could ask for more
11 August 2026
Work was done within the specified time and communication was very prompt.
11 August 2026
Lucy was incredibly helpful & kind, thank you
11 August 2026
very friendly service, good communication.
11 August 2026
My car did not get fixed because the part needed was no longer available. Despite email marketing from Dick Lovett announcing they are certified for classic cars, it took 2 weeks for them to let me know they couldn't fix my car and I called regularly
10 August 2026
very helpfull and friendly
10 August 2026
The service I had was good when it was actually done. My first appointment was cancelled with a phone call at 18.30 the night before I had to come in. I'd used a days annual leave which was wasted as it was too late to cancel it!
10 August 2026
Staff very friendly and self service checking is good apart from the fact that you have to indicate on the screen where you've parked your car. If the parking bays were numbered on the tarmac and pn screen it would be much easier to do!
10 August 2026
Fine, service was ok but not quite as good as normal. Didn't get allocated a rep to look after me and communication was poor. Waited a long time and had to approach someone to get some information
10 August 2026
very happy with service provided
10 August 2026
The inside staff and service was great but the clean afterwards was awful. I'm missing a carpet velcro pad and the watermarks everywhere was just disgusting. I was using the car for my sister's wedding and had to get it cleaned again at my expense
10 August 2026
First class service
10 August 2026
Pleasant staff on site at dick Lovett a big plus is the shuttle bus to and from the mall will be returning in the near future
09 August 2026
Excellent service throughout.
09 August 2026
Chad was amazing, as was the service manager. They kept in contact and found the best solution for me.
09 August 2026
Good communication from Will Lacey
08 August 2026
Everything very easy & trouble free, from booking the service to collecting my vehicle at the time agreed. All work carried out as agreed.
08 August 2026
there are no desk with power. I was there for a few hrs and was unable to work comfortably during my visit
08 August 2026
Great service advisor, excellent communication throughout
07 August 2026
The members of the Mini team at Cribbs Causeway particularly Courtney were professional, efficient and friendly.
07 August 2026
Friendly and relaxing
06 August 2026
Good service and friendly staff
06 August 2026
Excellent from start to finish - as I have already stated to you! My only complaint is being asked again. have you lost my first response?
06 August 2026
Dropped car off 8.30 for minor service and brake fluid and wanted to collect car by 4pm. Didn't hear anything by 4pm so I called about 5pm and collected car about 5.30/5.45. Got the impressiion everyone was too busy to look after me properly.
06 August 2026
Ran on time and car was cleaned and valeted. I would have given 5 stars but I couldn't really understand everything said on the video as the lady talked too quick to catch everything she said.
06 August 2026
Nice staff felt looked after Steve the driver is a great guy too!!
06 August 2026
Only thing to improve on was wait to see a representative
06 August 2026
In short, the team for the work done much faster than I had expected given that I had no reservation.
05 August 2026
I couldn't find the reception.. Would have been helpful if there had a sign, albeit temporary
05 August 2026
Dropped my car off at 8:50am and collected it at 5:40pm. I waited 1hr 40mins after being told it was being washed, only to find it still dirty. The loan car was also dirty inside and out. Very disappointing service and poor communication.
05 August 2026
Advised all works carried out. Rear parcel shelf clip repair, reported as carried out, was'nt. clearly visible when the boot is open.
05 August 2026
Daina was welcoming and very helpful throughout my service experience
FIND Dick Lovett Bristol BMW
Address
- Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0117 321 9809
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- The Hangar, Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6723
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- The Hangar, Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0117 321 6723
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0117 321 6723
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
Address
- Laurel Court, Cribbs Causeway, Bristol, BS10 7TU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0800 018 0730
Bristol as well as surrounding areas including Bath, Weston-Super-Mare, Clevedon and Portishead
24 October 2026
Welcomed to the center, friendly and very professional people.